A1 Taxi

Call takers are ok to good except one person who says like HAYLLO with super thick accent and can’t speak more than one and a half sentence. Drivers/cabs smell curry, but I would still say it’s way better than other cab companies in Brampton. They’re worse, way worse.
7 years ago (30-12-2017)

I called for A1 taxi on 20 Dec 2017 at 6.18 pm at cobourg at highway 401 near after exit 461 as my vehicle broke down on highway . They said they will charge 35 dollar just to reach me than they will charge meter charges , I eventually agreed to that as I was freezing in winter on highway as my vehicle was not turning on. After like 15 min I called back that no taxi show up, I m waiting .they said it’s on way . Again like after 10 min , I called again. They said driver didn’t saw me n saying I have already gone , u r not on highway . I told I m still there ,my vehicle flasher are on n it’s big truck, parked on side of road , he can’t miss me. Again they said ok taxi coming . Again after 15min I called back , again same thing driver can’t see u ., and now they cannot come . N it’s was 730pm when they refused . Means after more than 1hr . For that 1 hr I was freezing in cold waiting for taxi .when I said why driver or u (call centre lady) call me when Driver reach here , why driver just go back without calling to know if I m there or not , if he can’t find me. Driver talked rudely n said he don’t have phone..we r not coming know .bye bye....., n in whole long 1 hr call centre didn’t called once to confirm whether I am there and neither they called me to tell that taxi driver not able to find me and it’s gone back. Both time I have to call to know what’s status and then they told , its gone back.means if I keeping trusting them n I will b kept waiting even for more one hr , they don’t bother to inform that they can’t provide service , that was such a bad experience .
8 years ago (24-12-2017)

Shitttyy service... I called them at 6.53 am and no one ever showed up . called them thrice from my number but no one answered . Called from different number surprisingly told me sorry i am going to send another guy at 7.30 .. When i asked him about the time i waited man just hung up on me . i wish i can give them minus rating.. idiots
8 years ago (12-12-2017)

Never again, called at 515pm and by 545pm I called another cab they showed up less then 10mins. Then they had the nerve to call 615pm at if I was still looking for a cab. I'll be calling in the morning and going to the head of the board to complain
8 years ago (22-12-2017)

Worst customer service I’ve ever experienced in my entire life. The female night shift supervisor screamed on the phone with me & hung up in my ear 3 times. I don’t understand why this company is still running.
8 years ago (06-11-2017)