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Reviews
This company is awesome! My daughter's car broke down with transmission problems after midnight Canada Day. The gentleman who took the call was polite and professional. He had the tow truck there very quickly. My daughter was charged considerably lower than the estimate, which was nice. The tow truck driver Brad called me back next day as I requested to give me all of the details. They brought the vehicle to the dealership without question. A very honest company to deal with. Thank youService: Car towing
Excellent service from Steven, mannerly and very helpful. This is the best towing company I have ever had in over 55 years. I think larger companies make it hard for good companies like this one. I should have the right to ask for York Regional I pay for the yesr. I should get good service. Canadian Tire Roadside Assistance has not impressed me by the way I was treated today. my car should be fixed and not sitting in my driveway Don't want to see Abrams ever againServices: Battery service
They are scamming people with these prices. Will charges you more than the pricing indicating on the wall. Oh it doesn’t matter if it’s one hour or 23 hours they both call that a day. Money hungry company who is scamming customers and lying to people to charge them more and take advantage of people. Not only did they tow our car, we tried to come pick it up this morning around 9am and they said we have to wait until 8pm to pick up our car because they are short staffed!!! This is so unprofessional and they should do something about the fee if we are willing to come pick up our car and they want to keep it all day until evening because they are short staff now we have to go our whole Saturday without a car!!! I have never heard of a company keeping your car for a Whole day at their own fault! That should be retourner to the police since they refused to give us a car and we have things to do!! They are inconvenient us!!!
Awful service and care! I have my car park here for 16 hours, they charged me for 2 days! Small parking! My car was stuck in between other cars and I have to wait for the tow truck to come for them to move other cars to take mine out! HE CAME AND WENT FOE BREAKFAST FIRST WHILE IAM WAITING IN THE COLD OUTSIDE! AT LEAST GET A BIGGER PARKING LOT WHILE CHARGING LIKE 5 STAR HOTEL!
“I would like to highly commend Kian Mahabadipour of York Regional Traffic Services Inc., Richmond Hill. On Dec. 9th I blew a tire and called my Roadside Assistance service for help. They gave me a timeframe of ninety minutes. Kian arrived in 45 minutes, removed the damaged tire and hooked up the ‘bubble’ tire quickly and efficiently. He maintained his good humour and professionalism even after I reversed my car and nearly ran him over! Kian was supportive and reassuring and I would call him anytime for roadside car assistance needs.” Gerry MarkhamService: Tire change
Kudos to the expert Brad B. He came in no time expected time was 1 hour he showed up in 25 mins. He gave the best possible recommendation to get my car off a curb I got stuck above with minimal scratches or any damage to the bottom of the car. Professional, wise and friendly person. YRT services, this gentleman well represented your service and customer care! Thanks Brad B.
~~~REMEMBER THE NAME MIKE BREWER Tow Truck Driver~~~ If I could give 6 stars I would. Today morning my car had died while I was parked outside of work, and was annoyed all day contemplating on scrapping the old thing. I called this tow company due to the reviews. I was greeted by someone on the phone who was very respectful and professional and said someone would be here in 30min. Shortly after I was greeted by Mike Tow Truck Driver/THE MAN. What surprised me initially was that he did not jump straight into trying to tow my car as you would expect most to do, he took his time to listen to my problem with keen patience and diagnose my cars problem despite the cold weather, to see if he can find an immediate solution to the problem so that I could be on my way without being gouged probably by the mechanic and to save a lot of time. LITERALLY within minutes he found the issue using sophisticated equipment and fixed it on the spot. On top of all of this he took his time to educate me on what the simple problem was loose battery connector but showed me how I could patch it up if I was ever in a similar bind in the future. You would expect that most tow companies would prioritize money over the customer and try getting the car towed asap, but this was refreshing proof that their are still individuals who prioritize the customer over profits and really made my day. I would recommend York Regional Traffic Services to anyone who needs Towing Services, they embody professionalism, compassion, patience and PRIORITIZES THE CUSTOMER NOT $$$! If you ever need help remember to ask for Mike Brewer, he's THE MAN! also shout out to the guy on the phone he was really chill as well. Give this company more business guys they deserve. Small stuff like this really goes a long way for both the customer and the business.Services: Battery service
Driver beware!! Let me preface by saying the actual guy who towed my car was super pleasant and did a great job. He was efficient and finished his task with no problems - to him I would give 5 stars. HOWEVER the company itself is terrible. Foolishly, I gave my credit card to pay for the tow and they charged my card twice for the same amount 5 days apart. I called to dispute the charge and they had no idea what I was talking about. I had both transaction numbers from my bank, and they refused that there was a double charge. They asked me to email them proof so they could resolve the issue. I sent that email over a month ago and still nothing... crickets. So in the unfortunate instance that you are stuck using this company, do yourself a favor and use cash.Service: Car towing
Trevor was super nice and helpful! I got a flat tire at 10pm and he responded quickly. He changed with the spare one so I could drove home safe without calling a Uber. Thank you again Trevor! Sorry for the late review, if you could see this.^_^
Amazing Service, Amazing Customer Service agent "Karen your voice and laugh calmed me down from the horrible CAA service and I'm so happy I called you!" : Needed my car tower from Service Ontario Vaughn to Scarborough because I dont have plates and insurance because its the weekend and insurance crooks*cough* agents don't work on the weekends so I couldn't plate the car. CAA signed me up for a membership and then tells me they can't tow the car after they send the tow truck and I'm staring at the CAA tow ready to pick up my car. They never told me they don't cars that don't have plates. LUCKILY! The driver told me to call you because he knew you're a much better service than CAA his own employer and oh boy was he right! Not only was the conversation delightful and Karen's angelic voice calmed me down and assured me they will take care of me. But the tow truck driver Brian was amazing as well! Thank you guys so much for helping me get home with my new car and on Monday I will give the Government their pound of flesh from my body and the insurance company my left arm. Your price for the tow was extremely fair considering how far you towed me 25KM so THANK YOU!!! You have been bookmarked and saved for the Richmond Hill area.
