XPO Logistics

the delivery guys were two Romanian guys very polite. i have had very bad experiences with other companies but defensively not this one
9 years ago (26-10-2017)

The worst service ever experienced!! Two youngsters show up late for assembly of the PAX (by Ikea) wardrobe. A socket in the wall is a problem that we overlooked. They are not allowed to install the wardrobe with the socket behind it. We waited for 10 days for their service and now they want to turn around and have us condemn the socket and make a new appointment in another week or so. Luckily, our electrician is also on site and he offers to condemn the socket in literally two minutes, so that they can do the assembly. They did not want to have any of it. So, they turned around and left (us high and dry). Job is not done, we still live out of the boxes at our new place and I am shocked by their behavior. Zero good will, zero professionalism but tons of arrogance and impoliteness. Stay away from these guys!
9 years ago (07-05-2017)

Poor experience, I had to file a claim for damaged goods. Followed the process and filed online as required. No response, resend request, no response. I then tried calling to follow up and all I got from the agent is you have to file online and follow up by email. I then informed him I already did and am getting nowhere. I want to talk to someone, ended up on hold for 20 minutes while the tried to find someone for me to talk to. Very poor Customer service.
9 years ago (23-05-2017)

people are friendly and receptive
8 years ago (15-04-2018)

Unprofessional company and bad customer service.
9 years ago (22-03-2017)