Wright's Electric Ltd

Where do I begin with the so called customer service. My rental water heater broke down in Jan 2017. I called Reliance to schedule a service call with this horrible company. I was told over the phone that they do not do any service calls on weekends or after 5 during the week, yet they install this water heater on a Sunday many years ago. I told them I will not take time off work and lose income to have the water heater that I do not own repaired. I told them if it needs to be in a few weeks, I understand. I did have hot water, just not a lot. The owner of this company said he would call me back later on in the week. 6 weeks goes by. No phone call. I call up Reliance and complain about the issue again. Luckily I am handy and I diagnose the issue myself. I search online and find a part. I inform reliance that I could fix it myself, but I'm not fixing a rental unit on my own dime. Reliance then tells me that since the water heater is over 10 years old I can be free of my contract with them. I buy the part and repair it myself. FINALLY, 4 months after my first phone call from the owner, he calls me to schedule an appointment. Really??? 4 months?? Great customer service. If I could give 0 stars I would
9 years ago (25-09-2017)

I live above it. Good business
9 years ago (19-11-2017)

Great company with an easy to talk to down to earth owner.
9 years ago (25-07-2017)