Woodwards Dan Garage Inc

My mom got her tires changed here last year and she said she had a great experience with them. My mom has gifted her car to me since then and now we need to put our winter tires on. My boyfriend who has worked in the auto industry, was going to do my winter tires for me so I wouldn't have to pay 40$ to have them changed. We went to go and take them off last week and they were so tightly screwed on that we had sparks flying from the bolts when he used the gun to try to remove them. He then proceeded to try with the manual crowbar and again no luck. I figured that since they put them on too tight the first time that he would be nice enough not to charge us for the removal of the tires. Now i know the customer isn't always right but in a situation where you are dealing with the public and the mistake was yours in the beginning you usually have the customer leave happy and fix your mistake. He wanted us to pay another 40$ to have the tires removed when we can do it at home for free. We obviously can't with the tires being on too tightly... I'm not a happy customer at this moment in time and will not be bringing my business back there. It was a convenience because the shop is down the road from our house, but I would rather make a trip to a mechanic who is actually going to make it worth my while. (i am not a licensed mechanic so i do not know proper term usage for tools and parts, so excuse me on my behalf if i don't have the proper terms for parts and tools.)
1 7 years ago (11-12-2017)