Willow Family Physicians

I have been a patient with Willow Family Health for a long time. I have had mixed experiences, mostly in the past. I was misdiagnosed for many years and on medication that was ineffective for my condition. I won’t get into the frustrating details. Currently, I’m having a hard time getting used to the new system of appointment making and such. On the positive side and the reason for three stars instead of two or one: It seems like improvements are in the works. The reception stuff have always been kind, helpful, courteous, compassionate, professional, and patient. I appreciate my current doctors. The physicians, nurse practitioners, and nurses at Willow Family Health are caring, kind, helpful, knowledgeable, and willing to give me the resources I need, so I can improve my health.

Sadly with their new same-day only appointment policy it is impossible to get in with my Dr. It has literally taken months. You have to call as soon as they open and pray you get through to a receptionist which 99% of the time you don't. Usually by the time you do all appointments for that day are taken. Horrible policy. Most people work and don’t have time to keep calling every morning hoping for an appointment. Very very frustrating. It’s too bad because I always liked my Dr. and the reception staff were always great. Poor decisions by management have ruined this practice. Do NOT recommend.

Very disappointed that i cannot make an appointment for tomorrow when my doctor has availability. Their new same day or next day booking system doesn't seem to work if i cannot make an appointment for the next day and give my employer sufficient notice.

Poor location for pedestrians and cyclists. Communication with the office is also difficult; you must listen through a prolonged message before being able to leave information by telephone. My pharmacist has been trying to make contact with the office for nearly 72 hours but has not been able to get a response.

I have gone to these wonderful Docs and kind staff for 20 years. Many family members go here. We are all very happy with the treatment we get, even in these tough times. Good people.

I've been with them since I was a kid, had 3 doctors with this practice, all amazing, the nurses are knowledgeable and über willing to help, and the reception team is phenomenal. They've helped my mom and I immensely throughout the years.

We have a family doctor that practices here. My wife and I and daughter have all been together and separately. We've never waited more than 10min and the staff are all friendly and helpful . Proud to call them our family doctor. 10/10 would recommend.

I have been involved with these Dr.'s for quite some time and always found they went above and beyond no matter what my needs have been. Amazing office staff and excellent service!

I’ve been a patient with the Willow team for 30 plus years and I’ve never once encountered any issues with the service or professionalism from the staff, nurse practitioners and the various physicians. Dr. O’Donnell has served myself and subsequently my family with diligence and compassion. She and the other physicians are consummate professionals with impeccable credentials. Thank you for both your compassion and dedication to your many patients.

Amazing doctors! Always helpful and friendly and on top of things. Dr. Alyson Biedermann is the best doctor I have ever had and I have alot of health issues and see alot of doctors! She is very kind and always has the answer and will go above and beyond to get a proper diagnosis. She is amazing with my children 2 of which are ADHD she has even called on the holiday monday to give me results to tests done through the walk in clinic and I never feel judged or looked down on no matter the concern! The new office is awesome clean and the rooms are bigger than the old office! The fact the have their own after hours clinic for only their patients is also awesome!