I had an excellent experience shopping at West Coast Kids thanks to the outstanding assistance I received from helly . She was incredibly knowledgeable, patient, and attentive throughout the entire process of choosing a stroller and car seat.nnAs a parent, making these decisions can feel overwhelming, but she took the time to explain the differences between products, answer all of my questions, and help me find the options that best suited my family’s needs. I never felt pressured, and her genuine care and expertise made the experience enjoyable and stress-free.nnThank you for going above and beyond to provide such exceptional customer service. Your help made a huge difference, and I truly appreciate all the time and effort you invested in helping me make the right choice.
We recently purchased a very expensive Cybex car seat from this location, but upon opening the factory sealed box, we were incredibly disappointed to find a broken grey plastic piece on one of the latch belts. Because our daughter has completely outgrown her infant seat and has important appointments scheduled for this week, we were left completely stranded and incredibly stressed about how to transport her safely.nnI called the store and spoke with Stephanie, who I believe is the branch manager. She was absolutely wonderful. She was highly empathetic, completely understood the urgency of our situation as parents, and immediately authorized a straight exchange for a new unit today.nnWhen I arrived at the store, Stephanie went above and beyond by opening the brand new box right there with me to personally inspect it and ensure it was 100% flawless before I left. Exceptional customer care and leadership like this is exactly why we will continue to shop here. Thank you so much, Stephanie, and her staff for putting a stressed mom's mind at ease and getting my daughter safely back on the road!
Great store with a wide selection of high-quality products for newborns, babies, and kids. All the staff members were supportive and helpful, but I would especially like to thank Sandra and Deo for their exceptional service. They were incredibly friendly, patiently listened to all our questions, and helped us choose the right products for our needs.nThe store is huge and carries an impressive variety of baby and kids' products. We haven't seen any store of this size with such a wide selection anywhere in the Fraser Valley. We are really glad we made the trip to visit this location. It was a wonderful shopping experience, and we highly recommend it to parents and expecting families.
This store was so informative and patient for every step of the newborn world! While pregnant, choosing a crib, then a car seat, and with online ordering and pickup it’s so helpful! Deo is very understanding with pickup delays and being flexible with orders. Great experience.nnAnd they load the orders for you! Straight into the car!nnBe prepared for a tiny, angular parking lot though.
Went to buy a stroller for my sister and Helly was amazing. She showed us all of models and helped my sister find the perfect fit. Definitely will be back again.
Willowbrae Childcare Academy South Richmond
7 km
Our son loves Willowbrae and we are so pleased he is part of this academy. Teachers a...
