Wendy's

Food good, service good. High chairs fail. My son is 2 and unable to fit in the highchairs. At 30 lbs he's not a chunker and he ended up falling out of the regular chairs 2.
7 years ago (20-09-2017)

Had an insect in my salad. It happens, not the end of the world. But when I brought it to the front, the worker took it over to manager on duty, who then preceded to ignore me. After a few minutes I heard from the back, "is he still there?" Worker responded by saying yes. Then manager continued to not address the situation. So I left. Did the survey off the receipt, and was emailed within 30 minutes offering me coupons to entice me to give Wendy's another shot. I said I would, and was told coupons would be mailed to me. It's been over a month and i've not received them. So clearly the method utilized at THIS establishment of addressing problems is to ignore the issue, then try to win back customer with coupons, then don't bother sending them out. There is one thing Oswego has, that's lot's of fast food restaurant options. Guess Wendy's doesn't need any more buisness. So I'll continue to go elsewhere and suggest others do the same. What happened to customer service these day's?
7 years ago (13-09-2017)

I love their service and the crew members were very helpful
7 years ago (08-11-2017)

It is Wendy's. Always better than McDonald's
7 years ago (07-10-2017)

It's a Wendy's. I don't know what else to say
7 years ago (04-11-2017)