I don’t usually write reviews on anything but I felt the need to because this was the best banking experience I’ve ever had. We had some business to handle after the passing of my grandmother and Stephanie Cushing took great care of us. She helped my brother and I for over an hour even offering us snacks because we were there for a while. She was very polite and even though it was a difficult process, she never seemed irritated or frustrated. I highly recommend this branch.
7 years ago (10-12-2017)
This bank has horrible policies that are put in place to be able to get the maximum amount of money from customers through "fees" that are just one step up from fraud. No matter if its your fault or not if a company tried to take an electronic payment from your account and you don't have enough to cover it Sterling will NOT decline the payment They will give you enough money to pay the bill but once its paid they immediately take it back from the company they paid it to on your behalf then charge you a $36 fee for a "returned item" . Even though its just an electronic transaction and nobody has to even click the mouse or touch the keyboard and instead of just saying hey they don't have enough money so lets decline it they have it set up like a returned check so they can charge you $36. AWESOME POLICIES :) AND if you have a zero balance in your personal checking account they close the account down even if you have direct deposits going to the account. So when your direct deposit comes through it cant be deposited and you don't get your money. This all happened to me in the past week. STAY AWAY FROM STERLING!!! GO TO CHASE
8 years ago (02-05-2017)
This bank is very slow with the customer service. Their rules and policies make them very difficult to do business with, plus they keep closing locations. I am going to change banks because it is too far to drive to this location from home and it is the closest branch.
7 years ago (29-08-2017)
Im not opening up a checking account with yall. This website is not helpful for my project.
