VSECU

Highly do not recommend this bank. I use it as a secondary choice bank for a reason. I've been using Passumpsic Bank for years and years and never once had an issue like I've had with this bank. You use your debt card, check your online banking, thinking you have more money than you really do because things take a full 24 hours or more to show up in your online banking. Instead of instantly. Don't get my started on the customer service. It SUCKS. I've walked in just to deposit a check for someone, and I've sat and waited 20 minutes to do so. Also has to wait about 40 minutes to even open an account and speak to someone about a credit card. Even the calling route is ridiculous. Nobody ever answers. I've called about 6 times, been on hold for 5 minutes each time, just to get rang into a voice-mail after minutes of waiting, and then it just hangs up on you as you're about to leave a message. Really tempted to go in, take my funds and close my account, and open one somewhere else.

I've been banking with VSECU many years and have had 3 mortgages, 2 refinances and personal loans with absolutely no problems. Very professional and helpful employees. Everyone is friendly and helpful and their commitment to customers and the community is impressive. VSECU is more than institution, it is part of my everyday life here in the Northeast Kingdom. Real people that give real service. I highly recommend them.

Don't bank here. The people are pathetic and the merger messed up everything except for the mortgage division.

My solar loans here are the best you can get we’ve looked everywhere

The St. Johnsbury Branch of VSECU has always provided great customer service, offering helpful information and are responsive to any questions or concerns. The staff is very professional, they have a great attitude, are friendly and are very knowledgeable about banking. It is always a pleasure to meet to visit this office.