VSECU

I created an account at East Rise in person. I uploaded mobile apps to my phone and tablet. I used the app more frequently than a computer. I did this since I expected better service for transactions that I was getting at a local bank. But I did not get all the benefits of the account, which included dividends because I did not fully complete a well buried e-service requirement that was never explained to me, even though I got it one once. Basically, the lesson here is don’t expect East Rise personnel to 1 to be competent enough to enroll you properly, and 2 courteously and logically explain why a dividend was paid then not again. The attitude was too bad, tough luck, we Gotcha you.

I've been banking with VSECU many years and have had 3 mortgages, 2 refinances and personal loans with absolutely no problems. Very professional and helpful employees. Everyone is friendly and helpful and their commitment to customers and the community is impressive. VSECU is more than institution, it is part of my everyday life here in the Northeast Kingdom. Real people that give real service. I highly recommend them.

The St. Johnsbury Branch of VSECU has always provided great customer service, offering helpful information and are responsive to any questions or concerns. The staff is very professional, they have a great attitude, are friendly and are very knowledgeable about banking. It is always a pleasure to meet to visit this office.

Highly do not recommend this bank. I use it as a secondary choice bank for a reason. I've been using Passumpsic Bank for years and years and never once had an issue like I've had with this bank. You use your debt card, check your online banking, thinking you have more money than you really do because things take a full 24 hours or more to show up in your online banking. Instead of instantly. Don't get my started on the customer service. It SUCKS. I've walked in just to deposit a check for someone, and I've sat and waited 20 minutes to do so. Also has to wait about 40 minutes to even open an account and speak to someone about a credit card. Even the calling route is ridiculous. Nobody ever answers. I've called about 6 times, been on hold for 5 minutes each time, just to get rang into a voice-mail after minutes of waiting, and then it just hangs up on you as you're about to leave a message. Really tempted to go in, take my funds and close my account, and open one somewhere else.

Went in to set up a joint savings account. I’ve heard great things about VSECU and I was excited to have finally decided to make the leap. I was greeted immediately and helped with opening an account the following day. My CSR was knowledgeable and her coworkers were there to answer any questions she might have had. The establishment was very clean and orderly and I appreciated each employee dressing and looking professional. We had to bring our children with us to this appointment, so it was difficult with the paper signing portion of the visit. The staff were so consideration of us, they allowed for us to do whatever we needed to do to be parents as well as be adults at this moment in time. My partner and I left that day excited to have started a new chapter with VSECU and will continue to grow our relationship with then for our future. Thank you to the ST. Johnsbury, VT branch for working with me and my family to the best of your abilities and for helping us with all of our questions regarding your services.