Viking Storage

Staff are super friendly and helpful. Used them for a few months to store stuff whilst we were having our kitchen remodelled. The system is so easy to use and the 24 hour access is fabulous. Meant we were able to root round on christmas eve trying to find our pots and pans to cook our Christmas Dinner. There is plenty of parking and plenty of trollies available. The premises are well lit, secure and clean. Just brilliant!!

We had a very good experience of using Viking self storage in Norwich. Staff were at all times friendly and helpful, all our questions were resolved. This is a very flexible no hassle service at a reasonable price with a discount on the first 2 months. Having 24/7 access and flexibility on length of contact was extremely helpful with all the uncertainty of moving house. Highly recommended.

A great experience all round! 24/7 access and everything super secure. Tracy and Joe are both amazing, courteous and helpful. Would 100% use again.

Needed storage space urgently due to failed boiler. Was given super dry, warm and clean secured storage space. Cannot fault the team or storage space. Joe and his team were very friendly, helpful and great listeners to my needs. I am very happy to recommend this company to my friends. Thank you all for your help and please be assurred that I will be using your facilities again. Thank you.

I used vikings for 6 months, I felt as ease as soon as I went to have a look round. Joe was really helpful, made sure the unit was exactly what I needed. Any problems sent emails and replied quickly. Very good!

The team at Viking are extremely friendly and helpful, from checking in on first day of my booking to checking out at the end they have been very accommodating and informative. The whole setup process with Joe was thorough, informative and made sure I knew exactly how everything worked before allowing me off to do my own thing. Nothing was ever too much trouble for the team. The units are really clean, and the design of the corridors and the supply of carts to move stuff around makes moving in and out effortless until you get to your van.

Excellent storage solution. Really helpful staff and very flexible if you need to make changes. Very positive experience

Exceptional customer service from Joe and team. Made moving a breeze as didn’t have to do all in one day. Was much cheaper than hiring a removals van and because we didn’t need the lock up for the entire month received a refund! Wasn’t expecting that. Secure facility access 24/7 fully alarmed. Cannot recommend enough. Will use Viking again should the need arise.

Large airey building on an industrial estate in NW Norwich. Nicely cooled on a very hot day. I had called the day before but was not sent an email detailing the requirements for storage. Luckily, I was carrying my driving licence. I saw a lady who apologised for the lack of communication. She went through the terms and conditions and the offer of 8 weeks half price, a similar offer to the main storage prices. She told me insurance was, firstly "the law" but I said compulsory which she confirmed and added it to the contract. This irritated me slightly as our storage items were worth very little so I took minimum cover of £500. I have used Yellow Storage before and insurance was not a hard sell so it was covered in my home cover but I had changed providers. We got 25 sq ft which was adequate for our storage needs.

If I could give this 0 stars I would. Worst customer service I’ve had-have never felt so dismissed in my life. Lady with short black hair at the front desk was incredibly rude and dismissive, and hounded us when we said we’d leave and find business elsewhere. Incredibly ageist and completely condescending, making rude remarks and laughing towards us. Turned up at 4:15 and made to feel rushed when we close at 5. Change your times if you can’t be bothered to work until your businesses listed times. I wouldn’t recommend this place to anyone. Edit: it won’t let me reply so this is an updated version. Thank you for taking the time to reply. The booking was under the name cacilia, who does not have a Google review account. We enquired and reserved a spot for 13th august 2022. If you read more of your lower reviews, you’ll also notice customer service has been an issue mentioned. We decided to take our business elsewhere after being told many times that we wouldn’t find anywhere from your front desk very rudely and they have also received similar complaints about the Viking storage unit. Again thank you for taking the time to reply to our review.