Verizon Authorized Retailer, TCC

I would give no stars if I could've. This store, I believe, takes advantage of seniors, or heck, maybe everyone, so beware. Don't leave without the box!!! They don't explain clearly or loud enough, that you will be paying for phone each month. Didn't give box and when returning within your 14 days, expect you to pay full price for turning in phone without box. If my husband said he didn't get a box, he did NOT get a box. You don't think the almost $20 he paid for initial set up is enough to pay for the box?? Well Verizon, you've lost one customer after almost 30 years and will be losing me, also!! I am talking about the manager and is not manager material!! He was waiting for us when we had to return when he was there. He was unpleasant when we arrived, was intimidating, had a harsh attitude and would not even try to keep us a happy customer. I called Verizon Wireless and ended up they wanted us to pay for half of the phone. What??? Who would pay for something they did not have as we left the phone at store. We will not be paying for the phone but will pay for the days we had and used the phone. I'll be cancelling my almost $70 a month after I find another reasonable plan. So folks, beware of this store and make sure you grab your box with your phone before you leave, just in case it's a gimmick so you can't return it and cancel. We have never been late on a payment and are honest people and don't like to be taken advantage of. But, remember Karma!! What goes around, comes around. Sorry for the long rant, but hope everyone reads this and takes heed.
9 years ago (09-05-2016)

Went to purchase new iPhone and active old phone for daughter. Walked out with to new iPhone. Slick talking salesman said one set price package deal would get me both phones and everything I needed. Covers,charger, and etc. when asked what covers I wanted I replied whatever comes with package. He showed me a few. I picked. Month goes by and start having 20 dollar charge on bank account from TCC. Called to find out why. They where billing me the 20 monthly to pay for the accessories. If I had known that I would have picked different accessories. Never told about monthly charge. Received no help by calling store or TCC help line. Was told management was in meeting. Moral of review. Shop Verizon store only. Would never recommend TCC to anyone. Watch what you sign. Was scammed. Don't let it happen to you. Watch what you signing
9 years ago (19-11-2016)

Tried to do a quick phone upgrade. There was one person ahead of us, sounded like they were there for awhile already. We left after 30 minutes. There was no sign of them being almost finished. Get more employees, work faster or learn how to juggle multiple customers.
9 years ago (05-06-2016)

Great knowledgeable staff you won't be disappointed
9 years ago (29-08-2016)

Why was my bill 34.00 higher this month
9 years ago (16-02-2016)