Velotique

I purchased a DeVinci bicycle from Velotique which came with free annual tune-ups during the off season. I also bought all of my bike-related gear from them - helmets, rack, bags, lock, expendables... everything. When I called on March 2 this year to ask about the free tuneup, I was told it's only offered 'until the end of February', so I could no longer do it. On March 2. I'd understand if I brought the bike in during May in peak season, but being told it was too late two days after February ended seems like nickel and diming. I certainly don't think better of Velotique for that, and I don't know they'll have my business any longer after that.
1 7 years ago (06-03-2018)

I've been coming here for 3 years and continue to be impressed by the quality of service. The prices are reasonable and the staff are freindly and knowledgeable. Support your local bike store!
5 7 years ago (31-12-2017)

Friendly staff and super quick service. The individuals on the repair end seem very knowledgeable and efficient (finishing the job way quicker than originally told) My only irk was the price, specifically how it was quoted. I went in wanting to buy a part and get it installed. When asked how much each would cost I was told 30 for the part and 20 for the install. After everything was done, at the cash I was told the part costs 40 and the repair cost 25. The total cost wasn't the issue but there shouldn't be such a different from the quote and the actual price.
3 7 years ago (15-09-2017)

Amazing customer service, what can I say? I had a very peculiar request. My fiancee and I were on the hunt in trying to rent a bike for our engagement shoot. We originally wanted a vintage looking bike. I gave the shop a call and Rob answered. He let me know the rental season was over but he asked what the purpose was for. I told him we were looking to have a photoshoot the next day (our engagement shoot) and he went straight into helping mode. He ended up driving down to the shipping container where t heir rental bikes were and picked up two for us. We ended up using a Zycle Fix chill blue in our photoshoot. I think the colours of the bike are definitely going to pop out in our pictures. Amazing customer service. He helped us out greatly and we both fell in love with the fixed-gear bike. Hopefully one day we'll be able to purchase a bike from them. I'll be sure to send some pictures to Rob and the staff. Thanks again!
5 7 years ago (17-10-2017)

Excellent on-line service! 'phoned them in the morning and spoke with Tom to confirm that the part (Minoura Action Bridge) listed on their site was in stock, then ordered it via their website (shopify) and it was shipped out a couple of hours later. Several email notifications kept me informed as to the tracking status of the order. Got it in less than 48 hours. It is now installed on my Minoura Roller/Trainer and I can now use it to help recover from a slight bike mishap (fractured ribs and pelvis) Great work people!
5 7 years ago (03-11-2017)