U.S. Cellular Authorized Agent - Next Generation Wireless

Limited service. They send you to the far end of Waterloo for replacement phone batteries. Don't carry, refuse to order them in. They only do business with you if it includes a new contract. Otherwise, don't expect much else.
9 years ago (12-12-2017)

1-2-18 230pm. The female working was so absolutely rude to a elderly man that he left the store with tears in his eyes. Several customers in the store became angry at her behavior. She should be fired and banned from working in customer service.
8 years ago (02-01-2018)

I have been a US Cellular customer for 17 years. I purchased a new phone from the Waverly store back in February. The phone cost over 700 bucks. A month and a half later the phone dies. I brought it in to the the Waverly store to get some assistance. Norm told me that I needed to contact Samsung because it is after the 15 day window and tossed the phone back at me. He was rude and condescending. After I spent over an hour doing a live chat with Samsung (couldn't call because my phone didn't work) they told me that US Cellular should have given me a phone to use while my phone is being fixed. The Waverly office refused to help me. Our phone bill is over $300 a month and this is the service I received.
9 years ago (25-04-2017)

Very helpful
9 years ago (26-06-2017)