U.S. Bank

I had driven to Cheyenne from Loveland Colorado on a Saturday to do some trailer shopping. I found one that I really liked but unfortunately I did not bring my check book and they didn't take credit card. I stopped by the U.S. Bank to withdraw some money, I've banked with these guys for 15 years and have always received great customer service from my local branch (and they are open with full service til 4 on Saturdays). I showed up to the U.S. Bank in Cheyenne to find that only the drive through is open. And at the drive through you can only withdraw $1000 and they can't provide counter checks or really any other service that wouldn't be provided by an ATM. Why even make your employees work on a Saturday if they can't provide anymore service than an ATM?? The only reason I gave 2 stars instead of just 1 is because the guy working the window was very professional and maintained a great attitude, even though I wasn't very friendly with him. My advice: Either provide some service on the weekends or let your people have weekends off, they deserve it!
8 years ago (23-04-2017)