U-Haul Neighborhood Dealer

This uhaul location has been the worst customer experience I've had. First of all, I had been in contact with the owner many times prior the day of my pickup scheduled at 5:00pm. So I called him at 4:30 to give notice of my arrival at 5 and he proceeded to yell at me that he was busy with another customer and wouldn't be back for an hour and a half and then hung up on me, when we discussed earlier that I would be there at 5. I called back and he screamed the same thing at me again and also hung up again. After waiting around for a bit, he called and I met with with and he was reasonable in person but definitely will not be going back ever. I couldn't even get into his house yard where he keeps the trailers because I had a big tow vehicle, so he had to drive it out to the main road for me to access. Anyway, my plans changed and I no longer needed the trailer. And he said he couldn't pick it up for 4 or more days cause he was busy and would charge me full price for the 4day rental even though I didn't even touch the trailer. I would have happily paid 1 day rental for loss of use. So I had to find a friend with a truck to take the trailer back to his yard since I couldn't fit it in with my rv pulling it. What a pain, and a disrespectful person to deal with. Highly recommended you stay away from this place. Totally worth the drive to houston.

Uhaul canada very helpfull

Can't do his job