U-Haul Moving & Storage of Sioux Falls

Avoid...especially on the weekends. Poor service, inaccurate information; moved from out of state...never returned our calls...when we arrived, learned they had NO elevator for the 2nd floor and had to switch locations. Being "new" it took us forever to find the facility based on staff directions. A little bit of staff training can go a long way! We had to report a SERIOUS security violation that we observed during 5 trips to storage.
8 years ago (08-12-2017)

Unfortunately after reserving a trailer and furniture dolly, when we arrived there were no dollies available. They did offer to "sell" us one.
8 years ago (26-10-2017)

We scheduled a rental with a truck from this location and then got a call the day before our rental should've began saying "There's no longer a truck available for you". The poorly trained representative said "You could just drive to Sioux City IA and pick one up there". Right.... So now fulfilling this agreement is my problem? Little to no concern was expressed over what became a major inconvenience for us. Fortunately we were able to arrange with the landlords to stay an extra day, but this was a big hiccup. The reason given? Someone else extended their travels by one day online, and they didn't put our reservation in the calendar. (Weeks beforehand) I'd need to experience more respect from the company before I would book trucks with them again.
8 years ago (13-06-2017)

Staff was extremely helpful but every time I've been there I've had to wait several minutes to get help because they are so busy.
8 years ago (14-08-2017)

Helpful staff and a large selection of trucks and trailers. One of the nicest uhaul stores I have been to.
8 years ago (21-07-2017)