U-Haul Moving & Storage of Idaho Falls

Do NOT have a hitch installed here if you need wiring to go along with it! I drove over from Jackson to have hitch installed because it was going to be a lot cheaper. Turns out you get what you pay for. They ordered me the wrong part, but luckily happened to have the correct one on hand. When I went to pick up my rental trailer a few weeks later, we noticed that the brake lights and turn signals on the trailer didn't work. I elected not to drive all the way back to Idaho Falls, and took my car to a trustworthy mechanic in Jackson (unassociated with UHaul). Once he started working, he said it was one of the crappiest wiring jobs he'd ever seen. Additionally, the converter box was completely shorted out and I had to buy a whole new part (this was the first time I'd used it, so it wasn't broken due to normal wear and tear). I had to pay $250 to have their mess cleaned up! The whole process also ended up taking hours out of my day while I was trying to pack and get ready to move. I will NEVER take my car to this shop again.
7 years ago (29-12-2017)

I have referred a few people there and it seems that anytime that there is a hitch with electrical work performed. There is always a problem. Making me look bad. I will no longer be referring people to this location. Not to mention waiting to refill a propane bottle for a forklift for my business for 30 minutes. I was greeted in 5 minutes and told that someone would be out to help me shortly. To find out 30 minutes later, when I had to go into the office and ask for help again, that no one there was certified to fill my propane tank. Wasted 30 minutes of my time and lost my business going forward for propane.
7 years ago (27-12-2017)

I've rented from here for 5 years and with the exception of one year, the rate has increased AT LEAST once a year and one year it increased TWICE. Just got yet another announcement about the price increasing again. I started at $84.95/month. The rent will now have gone up $25/month (it will now be $109.95/month), or increased by about 30%, or increased by $300/year since I first got the unit. Nothing improves about the facility in my experience, but the rate goes up and up. I don't even get 24x7 access for this price. Every canned price increase announcement brags about how the units are maintained, clean, dry, etc. but every item in my unit--even stuff deep inside--is completely covered in dust and sand that comes into the unit, presumably because of the partially unpaved area that they've declined to pave. I have always had outside units everywhere else I've rented storage units and this is the only one I have ever had this problem, but those places have always had all of their property paved. I've reported the issue to the manager and to corporate but nothing changes with the conditions. To be fair, they did offer me a credit for the value of a little over a month but the root cause still isn't fixed.
8 years ago (12-07-2017)

They want to charge you $10 extra to have 24 your access to your storage unit. They raise your monthly rent every year. We had a very hard to access second floor unit in the middle of the building. Therefore, moving in and out is so laborious and difficult. They should have placed a ramp to roll the cart in conjunction with the stairs to get up there. The staff dont look very happy working there.
7 years ago (29-10-2017)

I have never been so disappointing with a service in my life. The customer service is de-humanizing and the lack of accountability and communication is astonishing for an international business. Originally the problem was just that the promised - "guaranteed" delivery date was not met. Then the issue tripled in size due to the fact that U-Haul had in fact not ever shipped my box and as of this comment the box is still in Idaho and is expected to be at least 15 days later than the delivery date. What has Uhaul done to make up for this? Refunded maybe 15% of the original $4500 paid, failed to give us a delivery date for our stuff and not called us back (after repeated attempts). Truly a disaster of an experience and I can't tell you enough - don't use a U-Box!!!!!!!!!!!!!!!
7 years ago (24-08-2017)