U-Haul Moving & Storage of Hyannis

Thomas Ferreira was amazing and so helpful and pleasant! Thank you for all the help, also it's very easy to maneuver the trucks around the lot as well.
9 years ago (20-12-2017)

Purchased a trailer hitch from them two years ago. Could not do the wiring because the wires in the car were too small to use their connectors on. Understood that but most cars will have that problem today because of LED lights. Traded the car last year and had them remove the hitch because it was to be installed on a newer car of the same make and model. The "Hitch Professional" assured me that it would fit the new car. Made an appointment o have the hitch re-installled on the new car and made it clear that I already owned the hitch. When I got there they refused to install the hitch stating that it was probably damaged from use (two bikes on a rack a few times). Denied that they took the hitch off (I have the receipt) and that they told me that it could be reinstalled. Go somewhere else for a hitch.
9 years ago (07-08-2017)

Holy smokes are you kidding me? Three years in a row – I try to get my propane tank refilled at this U-Haul location. Can’t get it done! I think I was able to get a refill ONCE in 4 years. No one is manning the propane station. No one answers the bell at the station. Drive up. Ring. Wait 10 minutes. NOTHING. This is the last year I am trying. One year I went inside the office and was scowled at for coming in and not following the directions (drive up ring bell for service) Hoped to save a drive to Cotuit. But I will no longer waste my time here. Can't even call them to tell them you're here waiting. This location doesn’t even bother to answer their phone while your call is routed to a call center. Won’t waste my time here again. Customer service is repeatedly terrible. (Read down the reviews on this page ALL the same. This place is not liked. Terrible!)
9 years ago (18-06-2017)

Tried to get propane they're 8 times they'll find any excuse that it's "not safe" I'm a glassblower I go threw a lot of propane never had such bad service. Not only was the service incredibly slow but they told me to wait outside and never came waisting my time. Lady at the front rudely told me they absolutely wouldn't take blue rino and they will as long as the tanks in good shape.
9 years ago (21-06-2017)

Have been renting for years from uhaul. Never had a problem. At times, seems like they need an extra employee on staff but nothing outrageous.
9 years ago (25-05-2017)