Two Small Men With Big Hearts - Lethbridge

This was the most unpleasant experience I've had dealing with any business in a long time, if not ever. I called to book the move and they quoted me for $129 an hour, for a 3 hour minimum including 1 hour to get to and from the job. On the day of the job, the men are almost done the job when they tell me it's a 3 hour minimum plus 1 hour of travel. I call the number I called to book, and I had to try 5 times because no one was picking up. After numerous phone calls back and forth we find out that the person who booked me was not aware of a ridiculous new 4 hour minimum policy. While all this is going on the men stop working while we figure it out. The job is complete in 2 hours and 10 minutes, and they charged me in the end for 3 and a half hours. They charged me for the time they were not working because of an error on their end. Horrendous customer service, and a ripoff.
7 years ago (23-11-2017)

Absolutely NEVER use. After given a $575 quote and coming in UNDER time, the mover tried to charge me double. There were no carpet runners laid, new paint completely ruined. Upon calling customer service, I was told "the mover has chosen to do nothing to compensate you, and I support that". The most unprofessional, dishonest, movers that I have EVER hired.
8 years ago (23-11-2016)

Do not use!!!! We booked our movers 2 months ahead. They called 1 hour ahead and said they couldn't make it because their truck was down. A good company would have rented a uhaul and fulfilled their obligation. We ended up having to move ourselves because nobody else could help us on short notice. We had small kids at the time. Worst day ever....do not use this company ever.
14 years ago (08-10-2011)