Toyota Credit Canada Inc

Toyota Canada: You have a serious problem with your internal processes for inter-province lease transfers; and your organization does not have the culture to learn from your mistakes and protect customer loyalty.We were until last week very pleased with Toyota; it was the end of a 5 year lease for a 2017 Highlander which we originally contracted in Toronto, ON and which we intended to purchase at the end of the term. This has now ended and I probably will never buy a Toyota vehicle again. In 2018 we moved to Quebec and transferred the lease to the "Toyota de Boucherville" dealership, where I did all my servicing. When the lease was over, nobody contacted me and so after I raised the alarm, I was charged late interest fees for their own mistake ! I tried escalating the matter and I got a call from Yves-Robert Casimir Director of Sales who used the following playbook : 1 Blame the original dealership 2 Blame Toyota Credit and 3 After all fails, Blame the Customer!!! When I pointed out that insisting for me to pay the interest fees would severely impact my business relationship with Toyota and the Boucherville dealership, I again got only platitudes and no interest whatsoever to recover from this terrible experience. But Mr Casimir was not interested in absorbing the costs and would rather lose me as a customer. In my opinion this is a terrible lack of judgment and business acumen.

If I knew that they have horrible customer service, I would have never bought a Toyota. I had a complaint because the dealer that fixed my vehicle due to a recall failed to mention that my kids' car seats were unbuckled from the back. I thank God we noticed the same day and nothing happened to my kids. This is a serious issue and customer service just opened a case but no one followed up. When I called, the rep is not even aware of the status of my case. I wish I could talk to their CEO regarding this to hear his reaction. It is very disappointing!

On October 31, 2017 we leased a Corolla SE 2017 from a Toyota dealer in Montreal. The mileage was 20,594 kilometers as of December 9, 2019. Unfortunately, on Saturday December 7, 2019, the car, which was parking in my garage, cannot start. I tried several times but cannot start it yet, only hearing the cranking engine sound. I had to call Toyota Roadside Assistance for help. I explained what was happening to my car and they dispatched a towing truck to my home. The truck driver used his jump starter to start the car but failed and didn’t know what else he can do. Therefore, the car had to be towed to the nearby Toyota Dealer in Lachine. On the morning of Monday December 9, 2019, the Dealer called me saying there was no problem found with the car and it started. Then they asked me to pay for $119.95+Tax $137.92 checking fee to get back my car. I am disappointed because I don't think it's me who should pay for this cost: there was a problem of the car itself that caused start failure which was witnessed by both me and the towing truck driver dispatched by Toyota; because of this, the car was towed to the dealer for checking and fixing; though no problem was found, all the incurred cost must be covered by the warranty. Then I called Toyota Canada Customer Assistance Center and argued about my case; however, to my greater disappointment, their representatives insisted that they can do nothing but I had to pay for the cost by myself. If there was no problem with the car, why both I and the towing truck driver who was dispatched by Toyota Canada cannot start the car before having it towed to the dealer? Was there a major defective issue or hidden problem that prevented the car from starting after several trials on the whole day of Dec 7, 2019? The logic of my case is very simple and clear: 1 an unknowing problem caused car start failure; 2 the car was towed to the dealer; 3 checking or diagnosis is the first necessary step before repair procedures - it’s impossible for any car technician to fix the problem directly without checking. Therefore, no matter a problem was found or not, the car checking was done because of the start failure fact that happened earlier. To put it simple, if there were no problem with the car, the car would not have been towed to the dealer for checking and there would be no any cost. Based on these facts, it can be concluded that it is Toyota Canada who should pay for all the costs related to this case in line with the warranty terms. This will definitely change my future choice of new cars.

Don't go Spinally, I used to have my Sienna served there, that was an official recall by Toyota, but when they finished the job, I found that a screw was not securely tightened up because I heard noisy sound when driving. I repaired by myself. Spinally is a nightmare.

Same here. They took money out of my bank account by mistake. It`s a pain to get it back. I have to call every week. I even wonder if will get it back in the end... This is outrageous! UPDATE: I received the full refund form Toyota Credit. Upped a star for this. I surely hope they will improve their service.

Talked to a young lady named ''Anastasia''. Absolutely no complaint from my part. Was able to give all my infos, retrieve my account number which I did not know and made my final payment for my car in about 3 minutes. I waited about 2 minutes before I was able to connect with her.

What a Joke!!!! We called for 4 dealers in the Montreal July 22, 2016 looking to purchase a new Toyota Sienna XLE AWD. Before making such a purchase we wanted to see a vehicle to see if it meet our needs. Not really asking a lot... Guess what! All 4 dealers basically told us to get lost since the model we are looking for is a special order model, so we they don't have any to show, too bad... and there answers were done in a rude and arrogant fashion... From that experience, I understand that Toyota just does not need new clients and does not care about getting new clients. So if they are not interested in our business, we will go elsewhere.., Bernard Tourillon

Disgusting. Never buying a toyota again just cuz of you guys. Horrible. How can you make a error/mistake/send the wrong file, 5 Times in a row!? Im fed up.

Worst experience and service i have ever seen takes money in your account by mistake but then takes forever to give it back and you cant do anything about it . They cant put money directly in your account apparently even when they took the noney by mistake. Ive been waiting for my money now a month i call every week .

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