Tim Hortons

Didn’t want to come up and post a review but I have been ignoring from quite a while now. The staff is too rude, the service poor. The lady on drive through refused to fill up a water bottle even when I was paying for it because *SHE DID NOT HAVE TIME*. Everytime we order something drive-thru/ Counter they give us order like they are paying for it. They never fill up the coffees, add cane syrup when we ask for vanilla syrup, give wrong sizes. It’s bad.

If there was a zero, I'd give u that!! Pieces of doughnut is what i paid for? I stopped going here 6 months ago when u fired a teenage girl because of lies u could not provide video or proof for !! This store is ridiculous and so is management!!

Ice cap machine is always down. They never put up a sign so you get stuck in the drive through.nnDon't go to this location expecting an ice cap. You'll be disappointed. Also they put an excessive amount of cream cheese on the bagels and it makes them cold quickly..

I am writing this review to express my extreme disappointment with the experience I recently had at your Tim Hortons branch on July 6, 2024. The service I encountered during my visit fell well below the expected standards of customer care.nnDuring our visit, a distressing incident occurred involving a group of children who were with us, innocently enjoying Timbits and Hot Chocolate. Shockingly, one of your employees decided to berate these children loudly and aggressively for simply laughing and talking. This behavior was not only unprofessional but also entirely uncalled for in a family-friendly establishment. Kids got scared and ran out of the store.nnWhen we, as parents, attempted to address this unacceptable behavior with the employee, instead of offering a sincere apology, we were met with further disrespect and argumentation. It was only after an extended period that another staff member/store manager intervened and provided an apology, but the damage to our experience had already been done.nnThis incident left us deeply disheartened and disturbed. Coffee shops like Tim Hortons are meant to be welcoming havens where families can enjoy their time together. The conduct of your employee was completely contrary to this ethos and has left a lasting negative impression.nnAs a result of this regrettable incident, I am reluctant to revisit this particular branch and will seriously reconsider patronizing Tim Hortons altogether. I firmly believe that where my children are not treated with basic respect, I cannot support with my patronage. Furthermore, I intend to share this disappointing experience with my friends and family to caution them about potential similar encounters.nnI urge Tim Hortons' management to take this matter seriously and ensure that all employees are trained extensively in customer service and appropriate behavior. A satisfactory resolution to this complaint should include a formal apology and a thorough review of your staff's conduct to prevent such distressing incidents in the future.nnThank you for your attention to this matter. I eagerly await your swift response and actions to rectify this unfortunate situation.

It's a Tim Hortons. Don't go in with high expectations and you won't be disappointed. Service was quick enough and the coffee wasn't burnt.