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Tim Hortons

  1. Newmarket

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Tim Hortons
Address: 191 Davis Dr, Newmarket, ON L3Y 8A7, Canada
Phone: (905) 853-0446
State: Ontario
County: York Regional Municipality
City: Newmarket
Zip Code: L3Y 8A7


Opening Hours

Monday: 7:00 AM – 11:00 PM
Tuesday: 7:00 AM – 11:00 PM
Wednesday: 7:00 AM – 11:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM

Update Info

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Reviews
Very disappointing customer service. We are regular customers, but one older staff member is consistently rude, impolite, and disrespectful. Her attitude is unprofessional and makes the experience unpleasant. Customer service should be friendly and respectful.nnBased on my experience, I felt that customers with brown skin may have been treated differently, which was concerning. I hope management looks into this matter and takes steps to ensure all customers are treated with respect and fairness.
I’m new to the area, and this is the closest Tim’s to my house. I have gone a couple times around 7-8 am. Tim’s usually gets a bad rep for its service and food. This one is not one of those. It is completely the opposite, everything I’ve ordered has come correct, my coffee doesn’t taste burnt, my bagels have been double toasted and the cream cheese is actually spread on the bagel like I ask and the service is genuine. Who ever is training these employees is doing a great job, but also to the ladies in the morning working the drive thru 10/10 service. They don’t rush but they’re precise and kind. They know what customer service means and presents it. Keep up the great work. I’ve found a Tim’s I will continue to go too.
Very disappointing experience at Tim Hortons. I had a valid Roll Up The Rim free coupon that clearly showed it was still within the valid redemption period. However, both the staff and the store manager refused to accept it, incorrectly claiming that the promotion had already ended.nnThis is misleading and unacceptable. Under basic consumer protection standards, advertised promotions should be honored as stated, especially when the customer presents a valid and unexpired offer.nnThe refusal to accept a legitimate coupon reflects poor store-level management and a lack of proper staff training. Situations like this create frustration and damage customer trust.nnTim Hortons should ensure that all employees and managers are properly informed about active promotions and follow clear, consistent policies. Misleading customers in this way reflects poorly on the brand and its commitment to customer service.
Found chewing gum inside my coffee. Vomited immediately and felt sick for hours.nThe staff showed zero responsibility.nExtremely unhygienic and disgusting experience.nPhotos and videos attached,be careful!nnUpdate May 2025nnUpdate on My Experience:nnAfter finding chewed gum in my coffee at Tim Hortons, I received only two sympathy emails — one from support and one from Sabrina. But no one truly addressed the seriousness of the incident. No follow-up from the branch, no accountability, and no contact from local management.nIt felt like no one cared. Maybe such things are normal for them?nWhat if it had been my child who swallowed that gum?nI’ve since stopped buying from Tim Hortons and now go to McDonald’s instead — a much safer and more responsible choice in my opinion. I’ll continue to update if anything changes.
I have visited a lot of Tim Hortons and this one is very clean, the tables are clean and the washrooms were very clean. Compare to the ones in Aurora and downtown.nnKeep up the hard work !
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