Tim Hortons

I used to be a regular at the Tim Hortons on Cedar Street in Sudbury, and for the most part, I've had consistently good experiences. The service was always friendly and efficient, and I never really had any complaints. However, my recent visit was a completely different story.nToday, I ordered a wrap, and unfortunately, it wasn't made correctly. I called the store, understandably frustrated, to explain the issue. Instead of being met with understanding and an apology, the representative on the other end was incredibly rude. They didn't seem interested in addressing my concern properly and simply told me to come back to the store, implying they would give me a replacement. While I appreciate the offer to replace the wrap, the dismissive and rude manner in which the situation was handled was completely unacceptable. Good customer service should be a priority, especially when a mistake has been made. This experience has definitely made me reconsider my future visits to this location.

I must say my whole overall experience was really good. I ordered some coffee for me and my friends and the order came really fast less than a minute. Big thumbs up from my side. Thank you to all the hard working teams.

1.The staff really needs to learn how to prioritize orders.n2. I had ordered a chicken spicy rose flatbread pizza, and there was a pungent smell in the pizza. Of course I had an upset stomach because of that.n3. You guys need to clean the space, the counter is so dirty with dust on it, that's where you guys keep our food!

Tim Hortons is more than just a coffee shop—it’s a Canadian staple that delivers quality, comfort, and a sense of community. Their signature coffee, especially the classic double-double, is a daily must-have for many, and the fresh-baked donuts and Timbits are perfect for sharing.

I ordered the fastest coffee you can make Americano and a donut. There were 2 people in front of me waiting. People before me and after me were getting their coffee and leaving and I was waiting for my Americano for 7-8 mins with no line at the restaurant. When I asked to cancel it as I need to run they said that Americano takes time. As a person who worked at the bar I know very well that it is a very quick drink and doesn't need much attention and that's why I ordered it when I had no time to wait for a different one. Especially with the automatic espresso machine, it would be ready before the next person finished the order.nnAfter I said that I'm late and I need to go instead of asking if I want to take a regular black coffee or apologizing for the inconvenience and money waste or at least somehow providing me some actual service he ignored me, turned around and starting taking order from another person. I want to add that I wasn't rude or mean to get this kind of treatment. Literally took my money for nothing.