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Tim Hortons

  1. Medicine Hat
  2. Medi̇ci̇ne Hat Coffee Shop

Reviews, get directions and information for Tim Hortons

Tim Hortons
Canadian chain for signature premium-blend coffee, plus light fare, pastries & breakfast sandwiches.
Address: 1810 Strachan Rd SE, Medicine Hat, AB T1B 4J8, Canada
Phone: (403) 527-0052
State: Alberta
County: Cypress County
City: Medicine Hat
Zip Code: T1B 4J8


Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 11:00 PM
Saturday: 5:00 AM – 11:00 PM
Sunday: 5:00 AM – 11:00 PM

Update Info
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Reviews
Unfortunately, my experience with Kate today was disappointing. I was handed a drink that was noticeably underfilled before I even took a sip. When customers are paying full price, they should receive a properly prepared drink. Attention to detail and customer service need improvement. Not the level of service I expected from Tim Hortons.
I’m writing this review out of pure frustration because this is not the first time it has happened. I ordered the chicken bowl multiple times from this location, and every single time the quality has been disappointing.nnThe rice is almost always undercooked and hard, the chicken is poorly prepared, and the whole bowl has this watery, soggy texture like it hasn’t been made properly at all. Today was the worst one — the bowl literally had water-like liquid at the bottom and it completely ruined the meal.nnI usually don’t leave negative reviews, but when the same problem happens again and again, it becomes really frustrating as a customer. I hope the management looks into this and improves the food quality because this is not what customers expect.
I am beyond frustrated with the service I received at the drive-through around 8:30 PM yesterday. Despite the fact that we were the only customers at the drive-through at the time, the experience was a complete disaster from start to finish. When I attempted to clarify our order to ensure accuracy, the employee dismissively told me, 'See you at the window,' completely disregarding my request twice.nnUpon arriving at the window, we discovered that a drink was missing from our order. Before my friend could even finish explaining the issue, the employee abruptly walked away to make drinks. Then, another employee came to the window and asked for payment, quoting a price that was clearly too low for the entire order. When the original lady employee reappeared with the rest of the drinks, she immediately became confrontational, accusing me of misordering and getting visibly angry cuz we didn’t want 1drink. While handing my drinks, she literally told me.. you need to be clear about what you want before coming here..Seriously? It's unacceptable for an employee not to list anything on the screen first and then instruct customers, especially when they are not fully aware of their own duties and responsibilities.nnHer aggressive and unprofessional behavior, coupled with her apparent lack of basic customer service skills, was truly appalling. To improve order accuracy and transparency, I strongly recommend displaying all ordered items on a screen visibly for customer to review. This would also help ensure that all employees are aware of the order details, preventing any misunderstanding during hand-off. To add insult to injury, as I was in the middle of handing my friend their drink, she impatiently shouted 'NEXT!' while I was still occupied. This entire encounter left me feeling incredibly frustrated, disrespected, and questioning the competence of the staff. I urge management to take these concerns seriously and implement the necessary changes to improve customer service.
I used to come here almost daily because it’s near my work, but one employee, Kate, has completely ruined the atmosphere of this location. Constant attitude, aggressive tone, arguing over tiny things, and treating customers like they’re a problem instead of being respectful.nnEvery visit feels uncomfortable now. Not once have I seen professionalism or even basic friendliness. A coffee shop should not feel stressful.nnIf you value decent customer service, I would honestly recommend going somewhere else.
Stood in line for about 5 minutes with no one taking our order or acknowledgement.nnSeveral people were complaining of the length of the wait and how it would be faster to go through the drive through as we watched numerous vehicles go through the drive through.nnIt’s time to do a ‘renovation’ aka good cleaning of the restaurant.
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