Thornhill Subaru

Come on in today to see this exclusive production 2017 Subaru BRZ Inazuma Edition. With its unique color, Brembo Brakes, SACHS performance suspension, black alloy wheels, black side mirrors, yellow accented Leather/Alcantara seats you will stand out from the crowd!
8 years ago (23-03-2017)

Don't use Thornhill's service dept. I brought my Impreza in for leaking coolant. When I booked the appt it was a 8 day wait. In the mean time parts would be ordered. I asked for a water pump to be ordered and service department refused (because they didn't want to return it if it wasn't needed) and only ordered a thermostat assy. On the day it was schedule to be ready I traveled 160km to pick it up only to be told that the water pump was bad (as I suggested) and that I had to wait 5 more days to be completed. This left me stranded in Terrace with no way home -- service dept didn't even bat a lash at the predicament they caused me or even apologize. The quote was high for the repairs as I had completed the same job previously and been charged less labour and less parts. A family friend who is a licensed tech in another dealership looked up labour for the work being preformed. He stated that I was being over charged book-time for the labour of the job and many parts that should be re-used are being ordered as new. Throughout this whole dealing I received only one call as to the status of my vehicle (that was only after I called on the day it was scheduled to be picked up and the service dept had no idea as to the status of my car). In the end I asked the service dept about over-quoting labour for they job and they confirmed book-time WAS over-quoted and had adjusted it accordingly. I do not trust this dealership, their lack of communication left me stranded in a town 160km from home whilst attempting to overcharge me in the process. The FRAUDULENT PRACTICES here will take advantage of less-informed customers. Travel farther for another dealership or use private shops around Terrace. EDIT: On further inspection the tech BROKE my timing belt cover in two places. Now there is a hole allowing the ingress of water and dirt to the belt. The Check engine light also came on the second day I had the vehicle back. Will post results.
8 years ago (09-12-2016)