Thomas Joseph Personalized Dry Cleaning

I DO NOT RECOMMEND THIS PLACE FOR MILITARY ALTERATIONS!!! I purchased a brand new set of ASU's and took them here. Two days after I was fitted and dropped them off, they called me to tell that the jacket was damaged. When I arrived to pick up the jacket and inspect it, I was amazed at how much of an unserviceable state this brand new jacket was now in. (1) This jacket was brand new (2) While being marked/fitted, we (the tailor and I) had no indication that there was damage. The only thing that she said was that it needed to be cleaned. They made no offer that they would compensate me for the damage. They immediately and emphatically blamed it on the manufacturer (Marlow White). Now I must spend another $250 to replace it. I will be letting everyone I work with and interact with to AVOID this place.
13 years ago (21-11-2012)

I have been taking my dry cleaning to Thomas Joseph's for over ten years. I appreciate their staff's friendliness and have been always very satisfied with the quality. I take all my special items and alterations there knowing that I will be happy with the results.
13 years ago (23-08-2012)

Thomas worked with our company to establish a unique model that only could have been accomodated by a small business owner with the flexibility to adapt to consumer needs. He was eager to help keep costs low and followed through with every detail. Thomas is a very cordial individual who made my job easier, would definitely recommend his company.
12 years ago (23-05-2013)

After working in customer service for a number of years, I'll be the first to admit I've come to have pretty high standards. However; while I'm quick to praise great service, I'm rarely one to take my complaints online. That's until today. THOMAS JOSEPH PERSONALIZED DRY CLEANING in Clackamas-DO NOT GO THERE!! First they misquoted me when I dropped off my wedding dress to get cleaned. Thomas called me to let me know they would need to charge me double. Annoyed as it was their mistake, but fine. I went to pick up my dress (they did note there was a stain they weren't able to remove on the bust, which I expected) and when I took it out of the plastic when I got home, I noticed tiny little splatter spots across the front. They were rather randomly specked across the bust, under the bust, and along the front. Probably not noticeable at first glance, but on a white dress, they looked like tiny pen marks everywhere. I called to let them know and they said they had to see the dress. I took it back in and then got a call from Thomas he couldn't get them out without damaging the fabric and then accusing me of dropping off the dress that way ORIGINALLY and that his cleaner said they must be red wine or blood stains. Um, I didn't even serve red wine at my wedding, so therefore I wasn't anywhere close to it. And blood splatter stains? On my WEDDING DRESS? Am I Dexter? Again...fishy. He then said they were maybe sugar from alcohol settling into my dress? Again...nice try. The stains were NOT there when I dropped off the dress. Yes, they did clean the rest of the dress as the hem was cleaned and tiny food stain was out. However; it loooked like someone shook a gold paint marker nearby and spots landed on my dress. Close up-the color is GOLD. He started yelling at me when I got upset that they ruined my dress. He was terribly rude, raised his voice and constantly interrupted me when I spoke. I was clearly upset, but the way he handled it, which was to get defensive and angry at ME was terribly inappropriate. He even said that I was just trying to get a "deal" in the first place, when it was their employee who misquoted me-resulting in them calling me to change the price after I dropped it off. He claimed my dress was so soiled when that is a complete lie-he can ask the employee who I dropped it off with. There was a yellow stain on the bus from a lei I wore, but otherwise, pretty standard. In the end I settled for a small refund and he said the stain was permanent, no one can get it out and he would pay for anyone who could in a very condescending manner. I was appalled at such terrible service-both on my dress and from the owner- from "someone who has been in business for 32 years and has a great reputation". BOYCOTT this place, PLEASE!
11 years ago (18-09-2014)

Great place. Cleanest laundromat in town. Wish they were open sundays.
13 years ago (17-12-2012)