The UPS Store

Excellent

Very bad service , I went there for a return from Zara , lady who worked there said it’s not with Purolator , I went to the post office, they said this is with Purolator, second time I went there with return sticker, this time was a old man who tried to type the number on the computer but without success so he told me I left my box there and he will try later , later he called me and told his system doesn’t accept my number and I have to call Zara to have another number, I called Zara and they give me another number and even with this number doesn’t work , I told employee, put my box beside with a note so tomorrow I will come to pick it up with this inefficient service. Tomorrow morning they called and said system is working and they could send my box . It took 2 days for a simple return. If I could give them 0 star they deserve it. This story didn’t finish yet , they lost my package after that , one month and half I was communicated with Zara and Purolator costumer service to follow up what’s happened to this box , they said nobody scanned this return stickers and we don’t know . After almost sending 20 mails to Zara and called them 10 times, finally Zara accepted to refund my money but without receiving the package, so be very careful with this inefficient service that they provided to costumer, almost 2 months running for a refund for their absolute mistake.

The stupidest service I've had in my life, all the staff were very cold and mean towards me. Looks like it was a hiring criterion. I never comment, but it was worth it.

The people at the counter are very very nice

Poorly organized. The employee parking lots are those at the front which in any company are normally reserved for the customer. The front door is in the back and it's weird knowing how to get into the company when it's the first timenAnd