The Pizza Company

Typically I would’ve given a great review as I have gotten pizza from here for years… but after tonight’s experience I am shocked!!! We called about a concern for our one pizza, it looks like it was dropped as all the toppings are flopped onto one side, totally soggy and soupy to the point we cannot eat it. When mentioned, the gal on the phone immediately gave attitude and blamed it on us. She was totally rude and short and offered no solution or level of customer service. Just awful… won’t be ever taking my business here again. So shocked by the attitude that was given to us. Always liked the pizza but your lack of customer service and care will have you losing more customers especially as I am now hearing more and more stories and reading reviews about others also having awful experiences, the way the staff handles issues is awful. blaming or ignoring your customers concerns when there is something wrong, is absolutely awful, own up to your mistakes and be a stand up respectful business. Shady scummy awful attitude can ruin good pizza you know.

Wow! Fabulous Pizza at a great price! We had never ordered from this place before as they are not really close to where we live but decided to give their 'Tuesday Special' 24 pc tray a try. Added a couple of additional toppings and it was still a great value. The taste was superb and they sure don't skimp on toppings. Not only will we be coming back but will be also recommending to other pizza lovers we know. Keep up the great work!

Fast and friendly service. I got 4 pounds of wings mild and saucy and a 24 slice. The wings were so crispy and fully coated in sauce and the pizza was fresh and delicious with an airy crust. Definitely recommend

First time ordering from here, I went in for the Tuesday deal and was hesitant because of the negative reviews. So the customer service was great and the girl in the front was polite and checked to see how long it would be and the wait time was 35 minutes exactly what they said which is pretty good considering they were super busy. Now, I cook my own pizza at home and I have to say for the price it was amazing, even my girlfriend enjoyed it too. Nothing negative to report. I've been looking for a new pizza place since I don't always like cooking and you've just earned yourself a new customer, keep up the great work! :

This is my local pizza joint, maybe a kilometer down the road from me. The service, attitude and pie from Pelham Pizza Company have always been great in my books. These guys kept me fed and moving when home renos took over my life for a while, and they still scratch the itch for a hot fresh pie on those days I get home and just can't bring myself to make dinner. Is this dine-in, wood fired oven pizza with exotic toppings, no. That's not the point. It's fresh hot pizza on a nice chewy thin crust with a generous amount of toppings, made fast to order and sold at a small business owned in my community. Keep up the good work guys. I'll keep on coming back and telling other to do so as well!

The Tuesday 24 special is great but not as good as the rest of the week, but you get your money's worth. They don't neglect your "extra saucy" order which I like, i wish you had a breaded option. The 3rd degree wings are delicious, but not true to their name in my exp..Food: 4/5

Absolutely the BEST customer service. I accidentally ordered from the less good copy cat company "St Catharines Pizza Company" but showed up here for my pizza as I live super close by. Not only are they rush making me a pizza, they were understanding and didn't make me feel like an idiot! Haha! Good pizza, good people. Their party tray Tuesday deal is amazing! Highly recommended!

Always get friendly &?bery professional staff in the phone, they listen to my requests for a crispy bottom crust, always hot & delicious . The wings are always very fresh, tender & there’s ample sauce & not sitting in a puddle of sauce like some other places do. It’s my go to Pizza place in my hood/Western Hill Vegetarian options: Good fresh toppings & evenly distributed in the pizza .

Bought the tray pizza on Tuesday for $11.99 it was really good! Will be coming every week for a box earned a new customer! Great service!

I saw their Facebook ad for $6 for 1 lb of wings and was super excited to try it out! Unfortunately, their phone etiquette was not great. I called to place my order and the woman very rudely let me know that the minimum order for wings was 2 lbs. Not included in the ad, but whatever, sure, we’ll take two lbs. I asked about their sauce flavours since I’ve never ordered here before and she seemed annoyed. She listed them quickly and I only understood 2 of the flavours. I just went with those 2 since she seems so irritated already. The phone wasn’t clear so I answered some of her questions incorrectly and this seemed to further annoy her. I finally finished ordering and she goes “20 minutes” and hangs up! I didn’t want to pick up for another hour! Anyway, the order was placed so we go to pick it up. The man at the front was much nicer to my fiancé. We were very excited and hoping the food would make up for the woman’s rudeness. Unfortunately, this was not the case. The wings were packed sideways, so by the time we got home sauce had gotten everywhere! The taste of them were fine, for the price it was reasonable. However, the pizza was not good. The toppings were sliding off and the crust was tough and lacked flavour. The value of the wing deal was pretty good, but it wasn’t enough to justify the bad customer service and sub-par pizza. Overall, not a great experience and would definitely recommend working on phone etiquette. Good deal if you just want wings and don’t mind some rudeness though!