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The Henderson Castle Restaurant

  1. Kalamazoo
  2. Kalamazoo French

Reviews, get directions and information for The Henderson Castle Restaurant

The Henderson Castle Restaurant
Address: 100 Monroe St , Kalamazoo 49006, MI, US
Phone: +1 269-344-1827
State: MI
City: Kalamazoo
Zip Code: 49006


Opening Hours

Monday: 08:00-09:30
Tuesday: 08:00-09:30
Wednesday: 08:00-20:00
Thursday: 08:00-20:00
Friday: 08:00-20:00
Saturday: 08:00-20:00
Sunday: 08:00-20:00

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related searches: Henderson Castle menu, Henderson Castle haunted history, Henderson Castle winery, Henderson Castle dress code, Henderson Castle events, Henderson Castle haunted rooms, Henderson Castle New Year's eve 2021, Henderson Castle for sale
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Reviews
I find it difficult to write this review because I wanted my experience to be so much more but then I realized that businesses cannot improve without people being honest. I loved the idea of a girls getaway with my daughters and staying in a castle but when it comes right down to it I’m wishing I had booked a stay somewhere else. Most of the lights in our room were missing light bulbs, both in and out of the bathroom. We were told we could explore the castle by one person and when we asked for directions we were told that we had to stick to the main floor. I realize that the castle is old but our room was very much in need of general maintenance; such as the mirrors being cleaned, the furniture was very dusty, and the floors looked like they had not been swept in months. The towels given to use were hard and not pleasant to even dry our hands with. We never took a shower because the bathroom in our room was dirty and poorly lit from only having 1 light bulb. We expected old beds but not old worn down mattresses. Due to the condition of the rest of the room we slept on top of the covers. The heat in the room was set to what felt like 80 degrees and we could not adjust it resulting in it being very uncomfortable to try to sleep. We were told breakfast was 8am-9:30am and when we went to the private dining hall at 8:20am where there was limited seating for more than 2 people, no food was available. Although I paid for breakfast as part of our cost, in the end we did not eat anything at the castle. I really was hoping that it would be a great experience that we would not forget ended up being a horrible experience that we won’t forget.
I want to start off with, true hospitality is STILL alive! We found nothing but that during our stay at the Historic Henderson Castle. The staff went above & beyond to make sure our stay was memorable. When you stay here, you are walking back in time & enjoying the history in which the staff/ owner are caring enough to help preserve. With that in mind, the reviews from those who are not familiar with preserving & caring for living history definitely reflect! If you want a mainstream hotel space & amenities then don’t take the time to come here, because this beautiful place does not deserve the harsh reviews that are reflected due to their mainstream hotel perspective! If you want a TRUE living history experience, please come share in what we were able to experience! The Queens Tower was our favorite room we were able to seewe had the pleasure of seeing ALL of them on the tour because there were no stay overs the day we checked in! & we had the pleasure of staying in this one too! We enjoyed a fabulous breakfast by room service on our beautiful in room balconyincredible view! . Take the time to schedule the wine & history tour as well! So worth it!! Thank you to all the Henderson Castle staff that went above & beyond during our stay! True piece of History you are preserving !
Henderson Castle is a unique bed and breakfast. It was very clean and all the rooms have their own unique theme.. The staff was helpful and knowledgeable especially Louis G the butler. Louis told us allot about the castle's history and helped us locate the rooftop hot tube, which we and a couple of other friends enjoyed even on a cold day in November. It was very clean and well maintained. Thanks to our wonderful stay and Louis, we will be returning in the summer to enjoy the property once again, this time with a wine tasting of the Henderson Castle wine .Thank you once again Louis, Ken & Patty N
I got married at this venue in August. If you are looking for a small ceremony and photo opts with your own photographer I highly recommend the castle. However, this venue promised many things in a package my husband and I paid for that were not followed through with. The package we chose was supposed to make the experience less stressful but ended up being more stressful. There was a huge lack of communication after we signed our contract. After asking for the vendors names or businesses multiple times, we were always told that they would get a hold of us. We had 61 people for dinner, the food was raw for multiple tables. This took us by suprise as our tasting was phenomenal and everything was cooked to perfection. Our "photographer" was an amateur in a professional setting. She was very sweet and seemed very professional but our photos look like anyone with a digital camera could've taken them; we are so glad we payed for an additional photographer after we still hadn't heard from the venue's photographer 6 months prior to the wedding. The castle was beautiful, and the bakery they used did an amazing job. The DJ service provided was phenomenal. The servers were amazing and handled themselves very professionally, even when the food errors were mentioned. There were many good things as well as some negative. If Henderson Castle is a venue you would like to use, I recommend getting a list of vendors before signing your contract.
Loved our stay! Historic and beautiful mansion with wonderfully decorated rooms! The view from the rooftop is spectacular!! The staff was super friendly amd helpful. The bed was quite comfortable. We had a large room with a sitting area and bathroom with whirlpool tub and shower. The Italian room is one of the larger rooms so if you want more space, this is a great option! Would definitely stay here again!
For starters, it was very difficult to get anyone to answer the phone to even book my stay let alone to answer any questions. When I finally talked to someone the woman was rude and not able to answer my question. Despite this, booked three rooms for 6 of us for a weekend. The castle is pretty cool but old that was expected. The beds were uncomfortable in all three rooms though. It was not very clean. We booked the Haunted History Dinner which was horrible. We expected ghost stories that happened in the castle along with a history on the people who built it and lived there. Instead it was pretty much a three hour commercial for the guy's paranormal you tube channel. Not to mention my 18 year old being singled out as a "non believer" by one of the presenter's assistants. It made my 18 year old very uncomfortable causing her to leave before the end. The food at the dinner was terrible. The chicken was dry and the proportions were totally uneven between plates. Where the dinner was held is surrounded by rooms and the spa. My daughter and niece stayed in a room off the dinner space which would have been awkward if we hadn't been in the dinner. A couple did come out of the spa in robes in the middle of our dinner. They looked mortified and embarrassed! The bar drinks were decent but very expensive for Kirkland Vodka! The second night, my mom and sister's room had a ceiling leak. The staff couldn't get a hold of the owner and apparently had no authorization to do anything. Finally another staff person was called in from home and booked them a room in a nearby hotel. Rather than refunding their room, the owner refunded the brunch for the six of us, which was weird since we didn't all move to a hotel. I would not recommend staying here. We did catch the end of a drag show after the boring dinner which was fun! I would say if you want to visit the castle go to the drag show! Also, Lou was the best staff person there. He is awesome!
I love historic homes and this one is a gem. Absolutely beautiful in every way. Except for the owner/manager of this hotel Rooms are not well maintained. We had four rooms in our party so I looked at all of them. Bed linen was from the 1980’s. All of the rooms. Dirty and grungy looking. Single towel per person. Decor from the 80’s. Do not expect a lot from tho hotel. We booked with the hotel, $275. Other sites had rooms listed at $110. Go elsewhere
The staff was accommodating and kind. Dinner and breakfast were delicious. Service was a little slow but that’s how BNBs usually work. Our room was clean. Pack your patience - it’s not a bustling hotel vibe - but it added to the experience for us. We are always go, go, go but it was nice to slow down. We made so many connections with other guests. We attended the murder mystery dinner on Friday and that was fun! We received an incredible massage on Sunday morning and used the sauna. The spa facilities were very clean.
Came for the New Years celebration. Despite being short staffed due to illness, our experience was good. Good food and Alex our server was great! There was a DJ that got people dancing and a great roof top deck with a great view of downtown Kalamazoo. Would recommendService: 4/5
The food was amazing!! The staff was very nice too. The room was not clean, no screens in the windows, the tub was dirty, charges made to my account that I didn't make, left 2 messages and sent 3 emails and no response. I finally got a hold of the front desk after several weeks and was told the owner would call me but that has never happened.
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