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Thai Express

  1. Richmond
  2. Richmond Thai

Reviews, get directions and information for Thai Express

Thai Express
"We are your local Thai Express and pride ourselves on cooking Thai food made with love, fresh ingredients, and authentic flavour fast in our fiery woks. Come enjoy your Thai faves like our Pad Thai, Pad See Ew, Tom Yum Soup, Thai Fried Rice, and our signature General Thai® filled with the savoury, sweet, sour and spicy flavours of Thailand. We also have a tasty variety of curries, stir-fries, appetizers, and desserts filled with our Thai heart. Don’t forget to ask about our Discovery Menu with a different dish each day at a special price! Thai Express is the same but different. **COVID-19 measures** Our Thai Express has incorporated precautionary measures for the safety and protection of our customers and our restaurant employees."
Address: 6551 Number 3 Road Richmond Centre, Richmond V6Y 2B6, BC, CA
Phone: (604) 270-8323
State: BC
City: Richmond
Zip Code: V6Y 2B6


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Reviews
I tried to use a reward on the Thai Express app and they had no clue how I could use it. They could potentially use some retraining to support users using the app. But, food is good!
We ordered Richmond centre’s Thai Express through Uber Eats once. They used very small noodle to go box to pack their Pad Thai and pressed them tightly. Either they ran out of big boxes or they were being cheap about the portion size.
I have known Thai Express since the OLD Richmond Centre foodcourt downstairs. I used to be disappointed with their food specially the pad thai. Now the taste, flavor & ingredients have improved a LOT. I'm so happy. I now love their spicy pad thai. I don't have to go to Granville Island to taste a good pad thai. Vegetarian options: You have options not to have meat...
Slow service. One top of that, there’s way too many unreasonable over charges for add ones. We ordered a Vegan Cauliflower Stir-fry bowl and we were charged $3.60 EXTRA for the cauliflower rice when it’s a cauliflower bowl to start with. They also said we have to pay 25 cents for their tap water. We ended up paying $41 for 2 Vegan Cauliflower bowls and a bottled water. Restaurant prices for food court food ‍
I read the reviews and wonder if people have too much expectation from a food court, so I went anyway because I usually like Thai Express’s Pad Thai. I ordered very spicy and it was just sweet. Thai food can be sweet but this was another level, it wasn’t a good sweet. It was far from delicious or even acceptable in term of taste. The wok skill was there. The service was horrendous. I asked for chilli fish sauce because it was too sweet and I got sweet fish sauce and a side of eyes rolling. So I ask for some chilli sauce and that wasn’t spicy or even a Thai chilli sauce at all. They made me feel like I bothered them by asking for sauce so I didn’t bother after 2 tries. I will never have Thai Express at this location again. If the food is good, I’ll over look the rude service because I know food industry can be tiring, they are busy most of the time! But when the food is bad and the service is horrible, no thank you!
Thai Express is a food court stall. They do quick and dirty thai but made to order. Depending on the staff it can be correctly seasoned and sauced or fairly bland. In general it is below what you would get at a thai restaurant. It is filling though and the freshness of the ingredients makes it competitive against some of the others. Parking is available from the mall, with the rooftop being the closest. The Canada line is the closest transit hub, but several bus stops are nearby as well.
Having placed an order with Uber eats this restaurant failed to ensure that they checked what was ordered against what was kept for delivery. This resulted in a very partial delivery. Uber Eats failed to ensure that my order was verified by their delivery staff & the restaurant failed to check the same . After hitting help all uber eats did was refund a portion of my order which was also an error . The restaurant was incapable of handling their error and rectifying the problem despite providing them with alternative solutions . This should be escalated and resolved by ensuring proper checks are carried out . This is not a positive way to treat an Uber eats customer . This is also not an acceptable way for a restaurant to carry out their service business. At the very least I would expect a full meal voucher from the restaurant for their error & a discount from uber eats on my next order .
Very low efficiency - went there during lunch break. It was super slow, only one person in front of me when I lined up to order noodle soup and I waited 15min for my order, even the customers ordered after me got their orders. And it happened every time when I went there! Food was okay - not sure about the stir fries but the soup I ordered is very salty most of the time. I would 100% recommend Thai Express at other location, but just not this one.
It's your normal food court food. The female cashier though, had to say hello about 3 times because she was texting on her phone. Not a very nice image. Also don't know why she washed her hands with her gloves on instead of changing them. I rather they not wear gloves and wash their hands instead.
Thai Express usually has good food but this one in Richmond Centre is an exception. I ordered a Thai fried rice with tofu which tastes horrible. The rice is hard and there is only ONE piece of tofu!!! The service was also terrible. The cashier was rude and sneaky. She charged me $10.48 for Thai Fried Rice. It says $8.68 on the menu so plus tax it should be 9.48. I paid without thinking carefully. Then I thought the amount was not right so I asked for the receipt. She gave 2 receipts which were not even my order and said "can you even read?" It was insulting! I mean $1 isn't a lot of money but it's about integrity. They are not only rude but very unethical. Not sure why they can survive in the busy Richmond Centre. The mall should shut down this Thai Express! All staff there should be fired!
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