Thai Basil

We went there to have dinner several days ago. Always super fast, great ambiance and great service. This place has been our favorite restaurant because the staffs are friendly, you come in and they will know your food. Now I wonder why some who claimed to be regular customer says won't coming back, when they don't even know what they are saying. Probably you are just those few who wants to come to eat for cheap but delicious food, then leave no tip but bunch of complains after. Meh. Kudos to Thai Basil and the staff.

Consistently great food. Favorites are Pad Thai and Pad See Ew. Best Crab Rangoon I have found on this side of the state. Don't worry about ordering takeout ahead of time, it only takes them a few minutes to prep whatever you want. Highly recommended.

This was a very poor experience. It's a mystery to me why our curry noodle meal was devised this way. We ordered beef curry noodles to go and it was nice and quick but they gave us the typical black carton with just the noodles and maybe some baby corn, of which there was barely any at all. Maybe enough for a small child. The sauce was more like a thin, watery soup in a separate container and had the beef and carrots and we had to mix it in. The end result was an abomination. Truly terrible, very upsetting, and I'm never going back.

We tried this place via Door Dash tonight. We won't be repeat customers. We both ordered the curry pad thai with beef, mild plus spice. The noodles were so overdone they were mushy. The dish had very little flavor and not even a hint of spice. The beef was tasteless and rubbery. I picked it out and threw it in the trash. The rangoons were tiny like a half bite size. For $9 I expected better. This is the worst Thai food I've ever had.

My wife and I ordered Thai food last Saturday. Despite ordering vegetarian food with a mention of not even using fish oil, they packed non vegetarian curry. We opened our take away food to find this out and we’re left scrambling for our dinner. The next day my wife called them to let them know about the issue. Instead of apologizing, the lady on the phone asked for ‘proof’. We obviously had thrown the curry away but my wife had clicked a picture with the receipt. We weren’t expecting them to take it any forward than this, but she Kay asked for the picture to be sent over to her on a text. At this time we started getting frustrated and mostly annoyed with her response. Even then we went on and sent the pic anyway hoping this would lead to realization of mistake at their end which is precisely what we wanted. But, instead of accepting the mistake unconditionally, she said the receipt was crumbled up and she could not verify the order number. We said ours was the last call of the day and that this can be verified using our credit card and phone info. At this point she realized that there are ample proofs of this and stated that the chef was tired at the end of the day and that’s why didn’t pay close attention to the order, instead of tofu, added chicken to the curry. Now, with the unapologetic behaviour at their end, we started getting more annoyed and angry and asked for our call to be transferred to the manager who she said was unavailable. We left it at that point and clearly in a firm tone conveyed that all this time that she was asking for proof, she knew that the chef was tired and messed up the order. This was the highlight of the conversation which is what led me to write this review. At the end of the day, it’s not the $15 curry that matters, it’s the respect for dietary preferences that matters. And if there was a mistake, to own it up and apologize is the right thing to do. But to keep arguing and ask for proofs when you knew it all along just speaks volumes of how much importance you give to customer satisfaction. I’m a cardiologist, my wife is a dentist, we could not let this go by without raising a word, which is what we did, in the interest of our community members who may have had or can have in future, such an experience with Thai Basil, Novi.

BEWARE takeout orders! Nothing labeled! Some containers need to be combined to make the full meal, but are unlabeled. Good luck figuring out what goes with what. Make them label and put into separate bags all containers that go together. Menu really needs photos so you know what you're ordering. As is, ordering is a mystery to me, and if I what I was expecting, it's great, but often I get something that misses my desires and hopes. I don't even know which dishes I like vs dislike because I never know if I got the correct order. My job orders from here regularly, and some of us are always unsure if we got what we ordered.

My thai to go place. I've been coming here regularly and staff were super fast and super friendly. I always enjoy the smile + the yummy food. I love how they put smile on my face whenever I come here. Sweet chili fried rice and masaman curry is mostly what I get!

Visited during office lunch hours on Friday. The place was crowded, noisy, and serving time was above average. Ordered Salmon Curry and mentioned mildly spicy but got it sweet. Also ordered Bangkok Noodles which were hot in terms of spiciness, I liked it and can have it again and again. Worth trying other items on menu. P.S. Just sharing my experience, doesn't have to be yours too.

Honestly one of the best Thai places I have experienced ! I’m visiting from La and I was pleasantly surprised ! We got pad Thai and pad see ew! Cashew stir fry is great but only request is more meat please

My new fav Thai restaurant. Very clean, great service, but the food not that great. Grilled chicken very dry and the beef stir fry was drenched in sauce.