I got insurance in my 2002 Kawasaki ninja 500 through TD. I set it up monthly, and decided I just wanted to pay the full amount remaining upfront $1,243.62 or so.nnLong story short they took it out twice, putting my account in overdraft, making me late on my commercial rent for my business. Thank god I have a cash savings, so I paid my landlord late in cash.nnThey caused me NSF charges, overdraft fees, late rent fees, and their “compensation” was a $25 Amazon gift card. What the F.nnAfter arguing with them about them causing me damages and being liable, they said I have to send in screen shots to be reimbursed.nnOh and they can’t get my money back to me for 10 frickin days. That’s funny, cause when they took the money out it was within 24 hours of me asking them to.nnTheir explanation for the whole scenario was “it’s their systems fault, not a humans”nnI call bull.nnI told them not to renew my policy next year. I will insure my bike with another provider.nnI’d give them zero starts if I could. Even that is being overly generous
I had my car insurance from TD for more then 3years . after I got in accident it’s been almost 3 weeks and no updates since the day of the accident, they still haven’t gotten the information of the 3rd party driver. After providing the towing company info the adjuster is telling me they don’t know where my vehicle is, when the previous interaction he had said they brought the vehicle to there storage. When I try contacting the adjuster he is off for another week, which means no update for a month. Very unprofessional and Worst experience ever!
Got sent to collections from a cancelled TD Insurance policy that was cancelled due to my visa expiring, the td agent made a unit number error on my file and I was not getting any mail from them until the credit company called worst of all the td agent was insisting that I was notified which was annoying, when she confirmed the address was wrong she then insisted it was my fault lol. Could not believe TD insurance made no attempt to call or even email me, all they did was send letters to an incorrect address! I thought this was a one off situation until checking reviews online and appreantly TD did the same to a lot of people. TD insurance is the worst search reviewsnnI started an appeal process that seems like it will go nowhere. Will update if this gets resolved.
If I could give 0 stars I would. I have had the worst experience with TD home insurance. I had the policy for less than 48 hours and when I tried to cancel, they charged me almost double the amount of what the policy costs. After cancelling I was sent a letter that my cancellation fee and the cost associated with the policy will be sent to collections. I would not recommend TD home insurance. The lack of care and compassion is enough for me to know that this is not the insurance company for me. Insurance should be ethical.
Td insurance horrible customer service will definitely not renew. Got into a accident with my child in car an told they will not replace the car seat are you kidding me what do I pay insurance for you guys don't take my child's safety Seriously. Who will be held responsible if the car seat fail God forbid I get into a accident
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