TD Canada Trust

I didn't have a appointment but I got paperwork wrapping my mom's estate. I took the chance and popped in the Fort Erie branch. A lady named Lisa was so accommodating. She was so helpful. So refreshing to have someone help.nnI finally wrapped up my mom's estate and I have William to thank for that. This young man went beyond expectations. He was so helpful and courteous. I am so thankful to have had someone so knowledgeable to help with a difficult situation.

Cheryl and will are absolutely amazing. They got all my questions answered and my account open with ease. They showed me how to work my online banking and how the currency exchange works. I felt very welcomed and appreciated during this visit. I appreciate you two and can’t wait to start using my account.nThe friendly American.

About one week ago I went into the branch wanting to order foreign currency, very quiet in the branch. The teller at the business wicket, a young man, said he was ready to help me. Once at the wicket he was disinterested, couldn't be bothered, told me to order foreign currency on line. As if I don't know. Service is no longer in TD's vocabulary, tellers used to be knowledgeable, not nowadays, and to top it off they don't seem to want to work.

I’m a long time TD customer and I love their service however the service at this branch was the worst I have ever experienced. The older blond teller spoke to us my sisters and I in a manner that no person should speak to a customer.nWe walked out and I will never return to this branch. TD headquarters should really inspect this branch because it’s truly not the service I’m used to from them. Fort Erie TD you need to get your act together you are not representing your brand.

Not quite sure why this bank is still here. Got there six minutes before closing and the doors were locked. Next time I come with an average sized check and they wouldn’t cash it.