TD Bank

I had the worst experience with this bank and will never come back. They charged my mom $170 for overdraft fee without any notifications that her account went negative. I tried to call customer services, and they said what happened was the local bank deposit processing error and suggested me to come to talk them so they can give my mom the refund. My mom who does not know English came to see them the day later, she called me so I can talk to them through the phone. The guy who spoke with me was EXTREMELY RUDE, DOESN'T RESPECT THE CUSTOMER. He said it is my mom's responsibility to check on her bank account everyday; she doesn't know English, and I have my school work to take care of, how can I have time to check on her account everyday like he said? I tried to explain that it was not my mom's fault; her initial balance was over $1000 the last time I checked, then it just went straight down to -$200 the day after and then she was charged $170 for overdraft fee. But he did not listen to what the customer said, and even got mad, and then hung up the phone. THAT IS SO UNPROFESSIONAL AND RUDE. YOU AREN'T SUPPOSED TO TALK TO YOUR CUSTOMER THAT WAY. Poor my mom, she said while crying that she did not do anything wrong to get charged $170. AND THIS ALREADY HAPPENED TO HER TWICE. My mom doesn't know English, but she doesn't deserve to be treated that way. This guy, although he was born in America, he is Vietnamese and knows/understands/ speaks Vietnamese. But instead helping my mom who is probably like his mom/dad, he showed me the attitude of an ignorant person. Wish that I could put 0 STAR, 1 star for this evaluation is too generous for their customer service.
8 years ago (29-04-2017)

This bank is trash and the manager is trash. She didn't want to give me my overdraft fees back even though I had no notifications that my account went nagaitive.
8 years ago (22-06-2017)

Very friendly and efficient staff, great service.
9 years ago (25-04-2016)

Fast service and take time to talk to you
14 years ago (06-06-2012)