Tapis Faradis

I can’t say anything definitive about the quality of the actual carpets, but their service left a very bad taste in my mouth. To summarize: dishonest and unprofessional. We arrived at the store having a pretty good idea of what we wanted. They didn’t have it in the showroom, but brought up the catalogues and promised that they can order anything we like from those... with a surprisingly quick turnaround too within a week. Having left my contact details, I was very happy and expecting a call within days. Two weeks later, having received no call, I went by the store, where this time the owner was manning the floor. He told me that the carpet hasn’t arrived yet, but that perhaps this was due to a long weekend. Then he asked a question that got me worried for the first time: “what if you don’t like it and don’t end up taking it?” Having reassured him that we are truly interested, I heard yet again that there was nothing to worry about and they would call us within a week. Yet again, no call. We went by once more, and now we were told that there was no stock in their North American warehouse, so they’d had to order from overseas. But not to worry, a container is coming shortly!.. This is after three weeks! Well, we really wanted this carpet, so we agreed to wait. Tonight another week has gone by at 9pm ! I received a first call from this place... to tell me that ... this carpet model was discontinued! Reminder: this is after they allegedly already placed an order that was confirmed. This place wasted 4 weeks of our time and fed us lies. If this was their attempt at retaining a customer, it surely didn’t work all that well.

Translated by Google Pay attention to this carpet seller. English at the bottom. Dishonest. We bought a supposedly handmade rug but it is machined and they convinced us that the rug is handmade. The carpet even had a label made in Turkey by hand and signed but finally we had it checked by a connoisseur / carpet expert and this carpet is machine made 100% in bamboo, a few months already and we notice the traces of wear, falling hair and odors. At first we tried to return it but that was out of the question then we tried to exchange it and the owner was mean and insulting. Its inventory consists only of machine-made rugs, so beware. Very dishonest carpet store. We bought a machine made carpet thinking it was a hand knotted carpet, they convinced us that it was hand made plus it was expensive. We started being suspicious when the wool or what we thought was wool started coming off and last summer it started smelling so we had it inspected by a rug cleaner who was also an expert in rugs and to our dismay the rug is machine made out of bambu , the worst possible. It even had a tag on the back mentioning: hand made in Turkey plus it was signed!! Nicely we returned to the store and explained, we were treated badly, we were patient, we tried to return the carpet but of course it was impossible, we tried to exchange it and we were literally thrown out of the store in Center Laval. Our last recourse is suing them.. What a waist of time and money plus the stress. Be careful, it's a warning to all: all their carpets are machine made, Not hand made. Original Attention a ce vendeur de tapis/Pay attention to this carpet seller. English at the bottom. Malhonnête. On a acheté un tapis supposé fait a la main mais il est machiné et ils nous ont convaincu que le tapis est fait a la main. Le tapis avait même une étiquette fait en turquie à la main et signé mais finalement on l'a fait vérifié par un connaisseur/éxpert de tapis et ce tapis est fait machine a 100% en bambou, quelques mois déjà et on remarque les traces d'usures, poils qui tombent et odeurs. Au début on a essayé de le retourner mais c'étais hors question ensuite On a esséyé de l'échanger et le propriétaire était méchant et insultant. Son inventaire consiste uniquement a des tapis fabriqués machine alors attention. Very dishonest carpet store. We bought a machine made carpet thinking it was a hand knotted carpet, they convinced us that it was hand made plus it was expensive. We started being suspicious when the wool or what we thought was wool started coming off and last summer it started smelling so we had it inspected by a rug cleaner who was also an expert in rugs and to our dismay the rug is machine made out of bambu, the worst possible. It even had a tag on the back mentioning: hand made in Turkey plus it was signed!! Nicely we returned to the store and explained, we were treated badly, we were patient, we tried to return the carpet but of course it was impossible, we tried to exchange it and we were literally thrown out of the store in Centre Laval. Our last recourse is suing them.. What a waist of time and money plus the stress. Be careful, it's a warning to all: all their carpets are machine made, Not hand made.

Translated by Google **DO NOT BUY FROM THIS PLACE. FAKE CARPETS. FINAL SALES, FAKE RECEIPTS, FAKE WARRANTY. ** ** DO NOT BUY HERE. FAKE CARPET. FINAL SALES, FALSE RECEIPTS, FALSE WARRANTY** Original ** DO NOT BUY FROM THIS PLACE. FAKE CARPETS. FINAL SALES, FAKE RECEIPTS, FAKE WARRANTY. ** ** N'ACHETEZ PAS ICI. FAUX TAPIS. VENTES FINALES, FAUX REÇUS, FAUSSE GARANTIE **