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Sushi Shop

  1. Saint-Jean-sur-Richelieu
  2. Saint-Jean-Sur-Richelieu Sushi Bars

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Sushi Shop
"Le premier restaurant Sushi Shop a ouvert ses portes en 2000 et depuis, la chaine Québécoise est devenue un précédent dans la cuisine asiatique. Dès que le client franchit la porte, il sait qu’il s’apprête à vivre une expérience mémorable dans l’un de nos restaurants japonais. Rouleaux croustillants, bols Poke, Sushi tacos, Sushi burrito, Sushi pizza, options végétariennes, Maki et Sumomaki pour en nommer quelques-uns. Vous pouvez commander vos sushis pour emporter ou en livraison. Pour connaître les services offerts dans votre restaurant de sushi local, rendez-vous sur notre site web."
Address: 214 Boulevard Omer-Marcil , Saint-Jean-sur-Richelieu J2W 2V1, QC, CA
Phone: (450) 348-9797
State: QC
City: Saint-Jean-sur-Richelieu
Zip Code: J2W 2V1


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Reviews
**May 14, 2022 — This is a follow-up review with another visit to the SUSHI SHOP location in St. Jean boul. Omer-Marcil. Once again, the online UX experience on the sushi shop website was a total fiasco!! Despite numerous attempts at paying for the order... pop-messages saying "This account does not support locking"??!! So a telephone call was necessary to place the order... the employee told me they will accept the SUSHI SHOP gift certificate at the location. Everything so good so far... Pick-up was much better this time than last visit in cold February... no waiting this time around but confusion at cash LOL. First they said the Salmon Poké promotion online was not accepted at this location so full price for Salmon Poké bowl with NO FREE Spring Roll and Bubble Tea as mention online promotion!. Then he mentioned he didn't accept gift certificate !!... saying I should contact the customer service online. I told him I DID ALREADY and they said the gift certificate is like CASH. Once he heard that, he said "ok". We skipped on the sushi this time and went for The Shrimp Popcorn and Chicken Karaage entrées, which were a disappointment... tiny 10 pcs and 6 pcs. The 5 Imperial Rolls we ordered were of standard quality. The Salmon Poké bowl and the Spicy Shrimp Poké bowls were actually very good... what we expected of SUSHI SHOP quality. So for this updated review... ONE added star to the last review... for 2 STARS for this location! Service has improved changed staff? at this location but website still NEEDS work... should not be frustrating to place a simple order online to pick up!! . *************************************************************** Wish there was an option of NO STARS for Customer Service at this SUSHI SHOP location. . February 15th, 2022 — Totally WORST experience ever with a SUSHI SHOP location after years of customer loyalty from the start even before it was part of the MTY Group... it boils down to this incident to not recommend the Sushi Shop at all. Decided to order sushi this evening from a nearby SUSHI SHOP bout. Omer-Marcil, St-Jean and had received a gift card from friends in Dec. 2019 with Covid and all, never got a chance to use it ...so as they say on their website "Sushi Shop gift cards are practical, safe, easy to use. Perfect gifts for your families & friends". Online ordering - message said "Gift Card is invalid", calling them - they said CANNOT HELP, we were told to call original location in Montreal. Called original location and speaking with an employee - we were told to go on the MTY GROUP website!!!?? We even have the original receipt printed with the amount paid and the SUSHI SHOP Gift Card in front of us... they cannot verify the purchase we have printed receipt!!. Is this a joke? or a big scam?? Anyway, we were hungry and sushi was on the mind... so we placed our order. After arriving at location, was told it would be another 30 mins. of wait. So went on to do other errands and returned back in 35 mins. Was told "WAIT OUTSIDE" and waited for another 20 mins before getting order. And to top it off, they even MESSED UP ON THE ORDER... ordered Sushi Pizza Homard et cie received a Sunrise, ordered Crevette Popcorn and received Crevette Tempura. Like I said... time to change BRANDS for sushi next time. And the sushi all looked the SAME... SAUMON ON EVERYTHING!! Loss of appetite indeed.
Very rude personal, the cashier literally scream at me for asking a question and not uderstanding her very bad french, there was a clear difference of service between me and the other clients who where quebequers. Dont go there!Service: 1/5
Sadly didn't have a good experience. I tried ordering two bubble teas through their online service which they advertised on their shops pamphlet. After logging onto the website I placed my order and payed using my visa, arrived at the correct location to pick them up, only to be told by the lady behind the counter that I was wrong, and that they never received my order in a tone that felt a bit aggressive to be honest. Thinking it might have been a technical bug, I requested if it was possible to make the order at that moment while I was in the shop instead, only to be told that they don't make any of the basic milk teas in this shop and that they only offered the fruity drink versions listed in their menu, which was not what I wanted and paid for through their online shop. I feel swindled to say the least. The money was taken from my account but I received nothing in exchange. I've contacted them through their site directly to see if I can be reimbursed for this purchase, since I never received it.
This franchise is the biggest pain in the a$$ with the WORST customers service. I will never return. AFTER taking my money I was told to wait outside in the rain until the order is ready!! I'm so mad!! I asked for my money back and they said "no... Wait outside or leave, but your not getting your money back and youre not waiting inside". Doing this seems so very fraudulent. I have had a bad experience here a few months ago and I chalked it up to just a rude disgruntled employee but this was a completely new set of people who hate their job and have no regard for the service industry or the franchise that they represent.
Very mean staff and not welcoming at all, it is not the first time! I ordered a poke bowl, there was just 2 pieces of chicken inside , and ordered a volcano blossom roll he gave me avocado hosomaki and insisted that i ordered it! Very bad experience.
This place always have excuses to not prepare what we are asking. They always want us to buy what they have already prepared. Very bad service
This shop has a sweet couple who are very friendly and professional! And most importantly they make great sushi! I really enjoy the poké bowls, otherwise my favorite rolls is the black mamba! And they prepare the food decently fast too! The shop is also kept very clean. I eat here often and the food is always good and fresh, highly recommended! 5 stars
horrible service, waited more than 1 hour, ordered online, they keep telling me to wait, rude rude rude, never coming to this sushi shop again
I liked this place, but they don't answer the phone anymore so I can't order from them. Guess I'll be going to a different sushi place from here on.
Sushi is good but male cashier was rude and not made for the service a la clientele
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