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Sushi Kanata

  1. Kanata
  2. Kanata Sushi Bars

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Sushi Kanata
Address: 655 Avenue Kanata , Kanata K2T 1H6, ON, CA
Phone: (613) 599-0009
State: ON
City: Kanata
Zip Code: K2T 1H6


Opening Hours

Monday: 11:30-21:30
Tuesday: 11:30-21:30
Wednesday: 11:30-21:30
Thursday: 11:30-21:30
Friday: 11:30-22:00
Saturday: 11:30-22:00
Sunday: 11:30-21:30

Update Info

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Reviews
We use to go to this restaurant twice a month before the pandemic. It was a great place, super fast and always busy. Sadly it looks like another restaurant killed by the pandemic. Service is now extremely slow, we stayed for over 2 hrs. Ended up canceling half are order. Seems to be only 1 Cook and 1 Server now. I don't think they have the staff to serve more then a couple people at a time now. It's a bit sad to see, because it was a great place at one time. Also, unlike a bunch of the comments the server is not rude her English just isn't very good. When "she says no more tables" its weird to hear when the place is empty but it seems to be they can only handle two tables at a time.
Food is excellent, but service is extremely slow. Very few people in the restaurant but we sat for over an hour waiting for our food. We didn’t get half of what we ordered; the waitress brought us something completely different. We had to remind her twice that we ordered miso soup; I don’t think she was paying attention to the order slips we gave her at all. Very disappointing.
Up until tonight my kids have only ever had grocery store sushi. We decided to check out this place for supper while shopping at Centrum and we were not disappointed. My son and daughter had a lot of fun picking out what sushi and sushi rolls we would try and they loved everything. The sushi was fresh and well made, and the service was very good. It was nice to get a free bowl of Miso soup. We really loved the shrimp and vegetable tempura. I would say this is a very accessible sushi place for kids.
0 customer skills from staff, they refused to seat us party of 4 without reservation in a near empty restaurant. We asked whether they'd seat us as 2 parties of 2 and said "we refuse to serve you" horrendous people skills,
Super good food but they are stingy as all get go with soy sauce Ginger and wasabi. The least expensive things. I get the same amount of condiments whether I get 2 orders or 6 orders of rolls it's crazy
I came here not having read any of the reviews. Reading them once seated at the table definitely offered a laugh. The rude waitress that is mentioned often in reviews wasn’t here, and I have a suspicion she has recently been replaced by this robot that brings your food out can’t attach a pic for some reason…. We only ordered vegan food so we can’t comment on the quality of the “wet towel fish” - our food was average, nothing wrong with it except our roll was missing mango, one of the three fillings in it. I don’t actually give this place a 4-star based on the food, but I empathize with them, because you can tell that firing that witch of a server and the food coming very quickly they are trying to turn it around. Keep that momentum Sushi Kanata
Absolutely horrible experience. The server barely understood English, and I asked the difference between sushi and sashimi as I just wanted the fish and not the rice. She told me it would be the sushi. So I ordered that and it came the way she mentioned it but the fish was frozen. The second time I put the order through, I wrote the exact same thing and it came with rice! When we spoke to her about it, she said “you wasted our rice!” The shrimp tempura, only 2/6 pieces were warm. A glass of water got spilled on the table and she just gave us a roll of paper towel to clean it up ourselves. If I could I would give this a 0 star. Absolutely terrible and lack of quality. The chef and the server both were not attentive and we saw the chef wiping his face on his gloves. It was disgusting.
Second time I try to go there based on the hours posted on Google, closing at 10:30pm on Friday night and Uber eats which says they’re open till 2:30am. Twice now I’ve gone, once in the daytime and once at night. Daytime it was closed with no sign explaining why. Nighttime, I was rudely told they were closed even though the sign said Open. Walked away and not planning to go back. It’s a shame because their menu looks really good and I hate low-starring businesses because I know how hard it’s been since the pandemic. But truly bad experience.
I used to eat here regularly when I was posted to CFB Petawawa. I decided to take my daughter here for her birthday dinner. I was refused service because “they were too busy.” I commented that they only had 2 tables occupied. I was then told “they have a reservation that will be there soon and they will be too busy.” I commented on the 3 tables they had pushed together for their reservation, and pointed out all of the other tables that did not have any reserved signs on them. I was again refused service because “they would be too busy soon.” I again pointed out that they only had 2 tables that were occupied, and a great number of tables that appeared to not be reserved. You cannot make this up, I was told to “maybe try tomorrow.” So I asked the woman I was speaking with, “So you guys don’t want my money in exchange for sushi for an 8 year old and a guy who’s counting macros - not a whole lot of sushi?” The woman said to me “not today, maybe tomorrow.” This is absolutely ridiculous service, I really wouldn’t be that upset if they closed permanently. This is insane! I was trying to convince them to take my money. I definitely won’t be back….the Mandarin took great care of us!
Went on a Saturday night. 3 tables with people at them rest empty. Told they can't have any more people. 6 people eating. Told no tables free. What a joke, just go out of business then what's the point.
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