Subaru of Moncton

Love my Subaru (like the radio commercial says), but overall not a great experience with this particular dealership. I have had a few too many bad experiences where I have left the dealership very angry. The time when nobody called to tell me my vehicle was ready. I had to call last minute to arrange the shuttle to pick me up from work and when I got to the dealership all the lights were off in the Service area and everyone was gone home. A salesmen had to turn on the lights, find my keys, invoice me & allow me to pay. Or the time they told me my 1 pm appointment would take 30 minutes. After 45 minutes of waiting I asked if it was almost ready and turns out it wasn't even started yet. I understand appointments can run late but why wasn't I told while I sat in the waiting area? Instead, the lady working at the service desk was incredibly rude saying "she was too busy" to let me know. I had to take the shuttle and was late getting back to work. These are just a few examples of my poor customer experience. I will give them 1 star for the very nice technician (forget his name) who drove me in the shuttle to work another time (and picked me up), when the normal shuttle driver wasn't there. If you are looking for a Subaru, I do not recommend this dealership.
8 years ago (28-07-2017)

Good service. The sales manager needs be a little more leanient on his pricing when selling cars as other dealers outbid him. The service dept. is great. Nice dealership.
7 years ago (31-08-2017)

I've been coming here for service ever since I took ownership of my '13 WRX in May of last year. Having recently had to bring the car in for warranty related work, I cannot recommend Subaru of Moncton enough for all their help and most of all patience. Corey and Kyle got me checked in and with a loaner vehicle very very quickly, Charlie performed truly amazing work, and the car has never worked as good as it does now! It's like a well oiled sewing machine now. If you're looking to getting your Subaru dealership maintained, look no further!!
8 years ago (23-01-2017)

Customer focus and very friendly employees
7 years ago (14-11-2017)

I have a 2015 Subaru Forester, love the vehicle, so easy to get in and out of and can see everything so clearly. We get good gas mileage . The Sales staff are always friendly and helpful. The Parts and Service are friendly and will explain just what they did to the car when you have it in for service. When you have an appointment there is usually no waiting, can get right in. Also coffee while you are waiting. The showroom and waiting area are so clean, a pleasure to visit. .I would definitely buy another Subaru.
9 years ago (29-07-2016)