Steve Madden

Be careful of the sales ladies. I had bought a pare of Steve Madden shoes in the USA and they where in my suitcase. The suitcase was lost and I had to buy a new pare in the Czech Republic. When I went to this store they didn't have me size but the sales lady garenteed that the shoe would expand, I also asked her about later returning the shoe she told me that I could return it for store credit/ voucher. I specifically asked if there was a 14 day return policy and she said no, she then even said that if I tryed talking to the manager later on I might be able to get the money back. Well I return 12 days later and was told that I could only exchange the item that moment for somthing of not return it at all. I also found out that if I had come after the 14 days I wouldn't be able to return at all. After argument the manager extended the recipt for another week, but it still isn't what I was told and specifically asked when I bought the shoes. At the time on buying there was no sign of anything, only when I was returning was there one, making me think this is not their first time lieing to costumers. So basically they will say anything to get you to buy their stuff.

Mockrát děkuji za tak skvělý obchod s nádherným zbožím a ještě uzasnejsi obsluhou - byli moc ochotni a v botách jsem i odešla. Příště zase! Translated by Google Thank you very much for such a great store with beautiful products and even more amazing service - they were very helpful and I left wearing the shoes. Next time again!

Velká spokojenostSkvělý sortiment, milá a ochotná slečna, pár kousků jsem si odnesla domů a ještě dostala dáreček . Určitě se zastavím opět. Translated by Google Great satisfaction Great assortment, nice and helpful lady, I took a few pieces home and also got a gift . I will definitely stop by again.

Moc milé a usměvavé slečny prodavačky. Snad nikdy jsem obchod nehodnotila, ale tady musím! Translated by Google Very nice and smiling saleswomen. Perhaps I have never reviewed the store, but I have to!

Boty nádherný, ale co vám udělá radost nejvíc, je ta naprosto úžasná obsluha! Translated by Google The shoes are beautiful, but what will make you happy the most is the absolutely amazing service!

Naprostá spokojenost jak s produkty, tak i s přístupem zaměstnanců. Jsou ochotni vám pomoct a panuje tam příjemná atmosféra. Translated by Google Total satisfaction with both the products and the attitude of the employees. They are willing to help you and there is a pleasant atmosphere.

Translated by Google Terrible service. The saleswoman, who is also a manager, told us “we are in the Czech Republic, we have our own laws here” regarding the return of goods. Apparently they live in some other Czech Republic ... Original Ужасный сервис. Продавщица, которая также является менеджером, сказала нам «мы в Чехии, у нас тут свои законы» по поводу возврата товара. Видимо они живут в какой-то другой Чехии…

velmi milá obsluha,pomohli mi najit boty na ples určite doporučuji Translated by Google very nice staff, they helped me find shoes for the prom I definitely recommend it

Nepříjemné a absolutně neochotné prodavačky!!! Téměř nulový zákaznický servis, a tohle není nějaký New Yorker…. Translated by Google Unpleasant and absolutely unwilling saleswomen!!! Almost zero customer service, and this is not some New Yorker….

Skvělá paní vedoucí! Reklamace vyřízena téměř okamžítě, moc děkuji za super servis : Translated by Google Great lady manager! Complaint handled almost immediately, thank you very much for the great service :