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Starbucks

  1. Pelham
  2. Pelham Coffee Shop

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Starbucks
Seattle-based coffeehouse chain known for its signature roasts, light bites and WiFi availability.
Address: 160 Hwy 20 E, Fonthill, ON L0S 1E6, Canada
Phone: (289) 968-4215
State: Ontario
County: Regional Municipality of Niagara
City: Pelham
Zip Code: L0S 1E6


Opening Hours

Monday: 6:00 AM – 9:00 PM
Tuesday: 6:00 AM – 9:00 PM
Wednesday: 6:00 AM – 9:00 PM
Thursday: 6:00 AM – 9:00 PM
Friday: 6:00 AM – 9:00 PM
Saturday: 7:00 AM – 8:30 PM
Sunday: 7:00 AM – 8:30 PM

Update Info
Reviews
Continental road trip last fall ended up beginning each long day with a visit to Starbucks. A nice treat: both sides of the border had welcoming and very friendly peoplenBack near home, we have continued to stop for our coffees at Fonthill Starbucks. And earlier this week don’t tell anyone that it wasn’t the start of a long drive I treated myself to a Flat White before a 2h meeting. And the photo explains why this is the happiest Starbucks in Niagara! Thank you and see you soon!
Hands down best Starbucks in Niagara region!! The staff is the secret sauce to their success!! The entire team from top to bottom are warm, friendly and always greet you with a smile. They are great at what they do and the drinks are spot on EVERY time! Great job team
With great disappointment, I have to say this is by far the worst Starbucks I’ve ever visited. The customer service is absolutely terrible, the staff are never attentive, always on their phones, and seem far more interested in gossiping about their personal lives than actually serving customers. I genuinely felt unwelcome and ignored, and unfortunately, this isn’t the first time it has happened, it’s every single visit. If the staff don’t want to serve customers, they might as well lock the doors and sit inside to chat all day. Extremely unprofessional and disappointing experience.
The customer service needs to be fixed.nnI’ve given this store multiple chances but my last experience was the worst, at every other store you can order ahead in mobile for drive thru- When I let the lady know my name she said “well we haven’t even started yet” with plenty cars ahead I said okay! She then says your order will not be ready when you get here, I said okay because every single Starbucks I go to this is NEVER an issue. For a third time she let me know there would be no way it’s ready I said do I back out there’s cars behind me? Plus the time that it was showing was exactly when I pulled to window, the lady scorned me at the window like I just messed everyone’s day up by ordering online because she let me know multiple times my order comes last so the people behind me, their drinks were ready but mine comes after, I honestly felt like she wanted me to leave it was sooo awkward this is not a customer problem this is a store issue you guys need to figure it out ! once ready she basically threw it at me and it spilt all over my car. Don’t offer a service then scorne people for using it!nnAbsolutely terrible experience, go to Welland they do not treat you like this there!
Absolutely Disgraceful Experience, Blatant Racism and Zero ProfessionalismnnI have never encountered customer service this awful. Every single visit to this location has been the same, a group of rude, dismissive Caucasian women who make it painfully obvious that people of color are not welcome here. They’re too busy gossiping among themselves to acknowledge customers, and when they finally do, their tone and attitude are cold, condescending, and outright disrespectful.nnThis isn’t a one-time issue, it’s a consistent pattern. I’ve been here many times, hoping things might improve, but every single time I leave feeling humiliated and unwelcome. It’s beyond bad service, it’s racism hiding behind fake smiles and poor manners. Management needs to seriously address this toxic culture and the discriminatory behavior of their staff.nnUntil then, I’ll be warning others in my community to stay far away from this place.
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