Amazing service. Thank you, especially to Tricia who went above and beyond. Booked Luton Van for Friday, my licence was out of date so could not hire van. Went to Springbank to inform them. Full refund, was not expecting that. 5 star staff and service.
Damaged my alloys during a fitting. When I went in to complain I was advised that between the time of me going out to the car and coming back in everyone had left and I would have to come back in the morning to discuss with the boss. Will never use again and definitely wouldn't recommend.
Very friendly staff make you feel like using the garage again
Always competetive prices and a great DIY car wash.
Great customer service and very friendly
The receptionist was very kind and helpful but it took a whole morning to wait for the quote to fix an oil leak. I asked if the mechanic is able to clear a filter and in response I got a shoulder shrug. I also asked how much is the quote to repair the oil leak to which again I got no answer and "call on Monday and maybe someone will be able to help you"! For no resolution I had to pay £12.00 plus they did nothing. On leaving the shop I asked if someone had checked the oil seeing as though the complaint was for an oil leak, plus I needed my car to be safe on the road. No-one had checked it at all so I asked a young mechanic to check it for me. Fortunately the oil was still alright. I only went to the garage as it was recommended but I'm beginning to wish I hadn't gone at all.
Rude staff, terribly customer service. They scrat my wheels putting new tyres amd said was already scratched as I could see the pouder of scrat and show that to the shop manager. No even an apology, they forgot the sticker on the tyre making it very unsafe to drive. When she realised I wasn't Uk Citizen I fell she changed the tone and way to treat me. Absolutely disappointed with the service.
Was charged a total of £94.00 for repair of windscreen washer motor. Clark's Renault wanted £140.00 per hour or part of hour just to diagnose what the fault was, then charge labour and parts to repair. Excellent and speedy service from Springbank.
