Speedy Transport Group

December 1st 2022, 401 Eastbound around Gananoque, 1:40 pm. This driver cut me off within inches, no blinker no warning, I have it on dashcam. Extremely dangerous and impatient. FYI I am also a truck driver, it could have been real nasty had he clipped my hood.

The driver turned up crying a sob story how he had to get back to Brockville, my soft hearted staff member signed without counting boxes Our Fault. We informed Speedy within 2 hours explaining and even provided pictures. The driver told us he handballed the goods to my staff member. We received a large pallet shrink wrapped see picture. Speedy customer care said they would provide picture proof all boxes were shipped. We have not received any pictures or communications from speedy Customer CARE. I can only provide our story you have to make the choice. We would never TRUST this company again.

As a store owner my multiple skid order has been sitting in their warehouse for quite a while now. They never called me, I had to call them. Then they gave me little to no working window because "they need their truck to be back for the afternoon". What retail store opens at 7am? The driver seemed like a good guy though. Maybe a lack or resources trucks and drivers? A little more organisation wouldn't hurt this "Speedy" Transport company. Also, service in french from the dispatcher would've been appreciated for deliveries in Quebec even though it didn't influence my 2 star review.

I just had one of the most exemplary customer service experiences ever, and that was from Steve one of your Drivers. Personally, as someone having career experience in: Operations, Recruitment/HR, and Training roles I can tell you that an employee with work ethic-initiative-foresight/problem solving-client relations skills like that IS NOT A DIME A DOZEN! Company's all over seek such an individual. I felt that it had to be praised publicly - even though he isn't aware. Thank you Steve!

I was called on Wednesday and arranged for delivery on Friday with an 8 hours window. I took a day off to receive delivery. Wait and wait nobody shows up, no phone call. Finally can talk to somebody to be told that my stuff never left the warehouse but they don’t know why and that I had to call the following week to reschedule. Contacted them the next Monday saying that I had a window to receive it in PM. At 08:30 they answered that all their truck had already left for the day and I had to pick another day. Wow do they think that we just don’t work and that we are there just to wait for them to deliver. Stay away from that company, not reliable!!!