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Reviews, get directions and information for Solace Home Comfort

Solace Home Comfort

About

Solace Home Comfort is your #1 source for fireplaces, furnaces, and heating and cooling systems for Vancouver and the Lower Mainland.

Story

Solace Home Comfort is among the largest Fireplace, Furnace and HVAC retailers in the Greater Vancouver area, and your source of any home improvement or heating needs. Pop by one of our showrooms in Burnaby or Coquitlam, and get acquainted with our massive collection of top quality indoor and outdoor heating systems. See first hand why we are leading the industry in both size and selection. For over 30 years, British Columbians have been welcoming us into their homes. Our passion & commitment to home comfort matters.

Mission

Here at Solace Home Comfort we take the word hearth literally and figuratively. While our company specializes in fireplaces, heating and cooling systems, furnaces, and, yes, even hearths-we believe we do much more than that. In the other sense of the word, we take care of your home.

The comfort of you, your family, and the guests of your home matter to us. We want to work with you to create a beautiful center piece in your living room, or a unique gathering point in your back yard. We want to provide with comfort year round, a place to escape from the heat in the summertime and warm you inside and out during the cold months. Truly, we want to bring you solace.

Products

We are proud to provide the following products: Gas Fireplaces, Furnaces, HVAC, Home Heating, Outdoor Heating and Air Conditioning Systems.

We supply the best products by the most trusted brands in the industry: Valor, Napoleon, Enviro, Majestic Vermont Castings, Lennox, Archguard, Bryant, Amana and more.

Address: 4025 E Hastings Street , Burnaby V5C 2J1, BC, CA
Phone: (604) 291-0342
ac.trofmocemohecalos@nimda
State: BC
City: Burnaby
Zip Code: V5C 2J1


Opening Hours

Monday: 09:00-17:00
Tuesday: 09:00-17:00
Wednesday: 09:00-17:00
Thursday: 09:00-17:00
Friday: 09:00-17:00
Saturday: 09:00-16:00


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Reviews
Horrible customer service! My husband returned unused and unopened parts that were picked up the previous day and they charged a 25% restocking fee! I would have understood 10% but this is outrageous! Never again.
Horrible customer service!! My wife has been trying to obtain a service under the warranty from them and Solace employees have been dodging for weeks!!! I hope the owners could take care of the business. We will send a formal complain to Valor fireplace.
We bought a fireplace from them, their customer service was great. I recommend this place.
I do not recommend this place. The customer service agent sold me a thermocouple that he said would work and it didn't. When I went to return it I called and the manager or owner was completely rude saying it was my fault and grudgingly gave me my money back when I went there. Soooooo rude!
Do not recommend. Incredibly rude staff who do not take the correct information and cancel without notice.
Awful experience, poor service! This company has no interest in fixing the problem, but they will spend hours in your house to collect $ 35 per 15 min., plus a very high initial fee. Avoid this company!
call solace regarding Valor parts and almost one mount no answer, no call what great dealer for Valor!!!!!! you have to wait forever for part, zero customer service.
Solace has a large selection of fireplaces. The staff is very knowledgeable. And I love that they get involved in community events .
Couldn’t be bothered to answer any of my questions over the phone. Just wanted to know if they had a suitable fireplace before I made the drive. Ironically Bill, I was asking because I wanted to give your Company my business.
Solace Home Comfort is definitely a place to go to for any of your fireplace needs. The guys there are very informative, pleasant and know what they're talking about! They make sure you're happy with what you want and go above and beyond to do so. Very professional and competitive. I recommend them to anyone looking for a fireplace.
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