Société de l'assurance automobile du Québec (SAAQ)

Terrible service, not capable to tell me the status of my license replacement which I have been waiting for 3 months now and apparently SAAQ failed to honor the service that I paid for. I never received my new permit and no solution or information provided. The employee also refused to let me talk to the manager even if she said the he could answer more questions. The only option offered was that I re-pay the fees to replace my permit again which is totally unacceptable. The employee also mentioned misinformation about my old expired permit still be valid for 6 years after the expiration date. I can't find this information anywhere.

Great “space room” but the place is not use to it full potential. Clercs are friendly but not in real hurry to please yet do the work as they’re told you can assume. They would need a more smooth annoncing system, lines for easy transactions, have instructions for most common transactions and a real walking personal who could answer simple questions instead of having to wait and be told a phrase or two based on your inquiry. Well improvements in the works...

I went in there for the Car Registration. It was completed in exactly 5 mins. I was surprised to see that you can actually get the Number plate in your hands in less than 5 mins.nnI had the right papers and the documents which were precised on the SAAQ website and that's it...nnI am so happy with the Quebec city Govt.nnNote:nn1.For now...The payment is not accepted by Credit card. Perhaps in the future they might. Better to check before hand.n2. Make sure to get an appointment before hand.

It's a busy center but very efficient. They have 16 counters so the wait time is minimal if you come on time. Appointment recommended.

SAAQ are thiefs and they are the absolute worst at everything. They sent me a document by mistake to which I didn't respond, which caused me to get fined 500$ by a police officer on the road then I contested the ticket, went and got the paper proving I was not guilty from SAAQ. Surely enough they gave me the wrong document and now I have to pay 500$