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Sobeys - Forest Lawn

  1. Calgary

Reviews, get directions and information for Sobeys - Forest Lawn

Sobeys - Forest Lawn

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Grocery Store

Address: 5101 17 Ave SE, Calgary, AB T2A 0V7, Canada
Phone: (403) 273-9339
State: Alberta
County: Division No. 6
City: Calgary
Zip Code: T2A 0V7


Opening Hours

Monday: 7:00 AM – 11:00 PM
Tuesday: 7:00 AM – 11:00 PM
Wednesday: 7:00 AM – 11:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 7:00 AM – 11:00 PM
Sunday: 7:00 AM – 11:00 PM

Update Info

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Reviews
Always good. Lots of parking and decent. Always clean and have only ever had issues with one cashier a few times who seemed cranky all the time, and felt the need to tell me all the things I did wrong with how I packed my vegetables without a code, while I was carrying a sick and sleeping baby. Another cashier had to come in possibly her supervisor whi had seen her act this way before and tell her to just look up the code to ring it in.nBut otherwise it's always been good.
Formal Complaint: False Theft Accusation & Harassment at Forest Lawn Sobeys May 8, 2025nn**To:** Sobeys Customer Service TeamnnDear Sobeys Management,nnI am writing to formally report a deeply distressing incident that occurred at your **Forest Lawn Sobeys location Calgary, AB** on **Thursday, May 8, 2025**. The unprofessional and humiliating treatment I endured from your staff has left me shaken and compelled to demand accountability.nn### **Summary of the Incident**nOn May 8, 2025, I entered your Forest Lawn store to purchase a beverage while my sister shopped for groceries. After being unable to find a single can of no-name pop only a $2.50 organic drink I chose not to buy, I proceeded to leave. Before exiting, an associate at the self-checkout aggressively accused me of stealing a drink, claiming it was “in my pocket.” I immediately offered to empty my pockets and purse to prove no stolen items were present, but he continued to treat me with hostility and refused to involve a manager when I requested one.nnEven after demonstrating I had nothing from the store in my possession, neither the associate nor the customer service representative **“Anthony,”** who was identified as the manager apologized. Instead, I was publicly scrutinized, ignored, and made to feel like a criminal despite never leaving the store or committing any wrongdoing.nn### **Key Concerns**n1. **False Accusation Without Evidence**: Your employee accused me of theft *while I was still inside the store* and without proof—a clear violation of standard retail protocols.n2. **Public Humiliation**: I was forced to empty my personal belongings in front of other customers, causing immense embarrassment.n3. **Refusal to Escalate**: The associate dismissed my request to speak with a manager, and **“Anthony”** customer service failed to address the situation or apologize.n4. **Discriminatory Behavior**: The associate’s hostility appeared rooted in judgment of my appearance I was dressed casually after working in a garage.nnAs someone with retail experience, I know firsthand that accusing a customer of theft without evidence—and before they’ve even exited the store—is unacceptable. This incident reflects a severe lack of training and professionalism.nn### **Request for Resolution**nI expect:n- A written apology from Sobeys corporate and the Forest Lawn store management.n- Confirmation of disciplinary action or retraining for the employees involved.n- Assurance that policies regarding theft accusations will be reinforced to prevent future incidents.nnI trust you will treat this complaint with urgency. Failure to address this may leave me no choice but to escalate the matter to the Retail Council of Canada, the Better Business Bureau, and Alberta’s Service Alberta.
I REALLY love the bakery here. Their bread, cookies, and other baked goods are incredibly delectable!nThey all sell my FAVORITE soda COVE Soda!nStaff are phenomenal!nSobeys Forest Lawn is a staple in the neighborhood!
Harassing customers instead of dealing with their moldy product? Head office here we come
I bought a cake this morning June 6th 2025 for my little brothers birthday. UNOPENED when it comes time to have his birthday cake, to everyone’s horror there is a LIVING FLY that had been trapped In the cake and the packaging. Absolutely disgusting
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