Slice of Heaven Bakery

WORST Customer Service They sold the custom cake I pre-ordered a over week prior to another customer. It said Happy Birthday James! They told me they took the writing off and sold it to another customer. I was unable to make it by close (at 1pm) on Thursday for a cake I needed on for a birthday party on Friday due to a family emergency. I was on the way to their store first thing Friday morning and called to tell them I would be there in a few moments. The owner said "It's gone." and that was it. I literally laughed thinking he was joking. The owner said it happens all the time where people order a cake and then never show. I would have HAPPILY paid for it up front - but they said no they don't operate that way, that they trust their customers will eventually show. Clearly they don't. My advice to the business - take payment upfront so you don't end up with business loss and UNHAPPY customers. I am now stuck without a cake for a birthday party today. The ONLY reason why this company has any good reviews is because they are the ONLY company that does these custom cakes in the area. As a successful business owner myself. I pride myself on the customer service we provide. Bottom line: I wouldn't trust this company, especially if it's for an important occasion.
8 years ago (25-08-2017)

Delicious cake, reasonably priced, great customer service! They managed to get my son's birthday cake ready even with short notice. Thanks so much!
9 years ago (06-06-2016)

Love me some Slice of Heaven! They have the best cakes! Never had a bad experience, always friendly.
9 years ago (11-04-2016)

GREAT customer service!!!!! I order all my cakes here for my employees birthdays, Thanksgiving, & Christmas. The owners are amazing people. Thanks so much. Pat
11 years ago (08-01-2015)

Will not return!!!! Customer is ABSOLUTELY NOT always right! They were rude. And when I asked if they could put my daughters name on (special order) bday cake, I was told no and talked down to. Not to mention, the cake was not even what I requested. Awful customer service. Not the best fodant work, and steep prices.
13 years ago (12-10-2012)