Simple Comforts

I have been using Simple Comforts for several years and it has always been a positive experience. They are an extremely reputable business that I have recommended to numerous people who have also had a great experience. The staff is very courteous and willing to give assistance and offer suggestions at any time. They have a wonderful inventory of products and I am always able to find something useful for either myself or my elderly mother-in-law when I shop there. Warrenton desperately needed a store like this to meet the needs of its aging population. Thank you Simple Comforts!

40 years living in - DC, MD, and VA - and this is quite simply customer service and appreciation at its finest! They should rename to “Blessed Comforts” because their employees and products have been a healing and caring blessing for my 92 years young Mother and I. Tina and Lisa in particular, have been like Angels of Mercy, going so far as to deliver a product themselves, when the standard delivery channels were not available or inclement weather popped up. Add to that that they always carry the “Rolls Royce” of medical and therapy products, and this is why, I rate them 5 stars; and would encourage all, to add Simple Comforts and its staff to your families.

I bought plastic tubing for my CPAP machine but the rubber connections were too small so I placed the plastic tubing back into the plastic bag and promptly returned for a refund. The tubing was in new, unused condition. The receipt clearly says Refunds allowed within a certain period, I believe it’s 7 days. Anyway the lady who runs the store is pleasant until the topic is refunding your money. She denied my $7.00 refund because the plastic bag had been opened and it was no longer in new condition. My last impression of this lady and her store will be stingy nature and negative attitude. I’ll never go back.

This is a family owned business that genuinely cares about every person that enters their door! So many amazing and helpful products in stock to help with any special needs that you have. I have purchased many things from them - all great quality; and they have also given me much helpful advice when dealing with my elderly Father. I am grateful they are there for me when other needs come up, as my Mom gets older! Highly recommend this store!

The customer service at Simple Comforts is top notch, as is their product line. Each experience I've had there has been exceptional and I'll continue to use them for all home medical supply needs. I also run a Home Care Agency, EverNest Home Care, that does a lot of work in Warrenton and we ALWAYS refer our clients to Simple Comforts. I would strongly recommend visiting their store!

I had a wonderful experience here. I needed to ask my father which reacher/grabber he wanted and asked Lisa in the store if I could ask my dad which one he wanted. I asked if I could take three out to the parking lot to try them out. They agreed and said no problem. They couldn't have been nicer. Great folks there!!

The staff was friendly when I went in to get what I came for intentionally. Unfortunately it didn't work out and it became the biggest hassle to get it right. It was completely rude and unnecessary attitudes, when all I wanted was the item to act right. I felt like what I said didn't matter and it was a hassle for me to be a customer. I will never shop there again or recommend it to anyone.

Refused to refund an unopened unused item with a receipt because it was past the 7 day window. Item purchased 20 days ago. Will never use them again and would give zero stars if possible. Poor customer sevice.

Great Service! Nice to be able to obtain these products locally. Was a great benefit when I was helping to care for my parents