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Shoppers Home Health Care

  1. Kingston
  2. Kingston Health

Reviews, get directions and information for Shoppers Home Health Care

Shoppers Home Health Care
"Wellwise by ShoppersTM provides a wide range of quality health and wellness products such as ostomy supplies, pre-and-post-operation supplies, compression and support garments, incontinence/continence products, and mobility aids such as canes, walkers, rollators wheelchairs and more. We also offer CPAP/apnea devices and sleep therapy services, in addition to an extensive collection of bathroom safety products to maximize your wellbeing. We have over 40+ locations in Canada, along with an online store for convenience of shopping wherever you are. You can also enjoy earning PC OptimumTM points on almost all purchases. Discover Wellwise by ShoppersTM - Home health care solutions."
Address: 1011 Princess St, Kingston, ON K7L 1H3, Canada
Phone: (613) 531-4104
State: Ontario
County: Frontenac County
City: Kingston
Zip Code: K7L 1H3


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 11:00 AM – 4:00 PM

Update Info

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Reviews
What business takes almost four minutes to NOT answer the phone?? The first seconds of the call say to leave a message, only to be switched to yet ANOTHER long list of choices telling you to leave a message! Almost four minutes in for crying out loud! The ONLY reason for two stars was because they got back to me within 15 minutes. I'd never, ever do business with a store that doesn't bother to answer their phone! This isn't a mom & pop operation, it's LOBLAW'S!! and Galen Western hasn't enough money after a FORTY PERCENT INCREASE IN PROFITS LAST YEAR to hire enough staff so someone can answer the phone?! I call bs.
Service is always good but, pricing is a little much. Wen there to get a replacement mask for my CPAP, they want $249.99?!? Amazon sells the same mask for $79.99. I get mark up for in store convenience but, this is a little rediculous.
We went there today to buy a cane. I have a doctor 's note saying I have breathing problems to be exempt from masks. I wear a face shield that I try my best to wear for short periods. The store said regardless its policy is face masks only and shield not allowed unless mask beneath it. They proceeded to try and sell an expensive cane and I chose one recommended by physiotherapist. I even had knee surgery with a shield, and accepted everywhere with compassion and understanding, doctors appointments, eye appointment, physio and run into this. First time at this store and not happy with them having no compassion for people who have breathing issues. How would they like it if someone went in with breathing issues and a mask and they passed out. That would bring more people in to the rescue. Having asthma, chronic sinusitis, and post nasal drip and having difficulty breathing without a mask and they expect a mask anyway and the undue hardship of the customer.
They have older ResMed CPAP machines on display and no prices on them. When I asked for the prices, I was told around $1200 but that I would need to have an appointment just to get prices, Next, they want the hospital to fax my prescription to them instead of me having the prescription in my hand. Why? Perhaps that would prevent me from shopping around. The truth is that a CPAP should only cost $183.50 as per Ontario Government's Assisted Devices Program. This place failed big time.
They were nice and helped me find what I was looking for.
I called wellwise, asked if ODSP approved my order, a lady at wellness said not yet. I then called ODSP, the secretary said my order was approved, I called back and the lady said I didn't get any papers from ODSP to be approved. I then called back to wellwise and said that ODSP had sent over the approval for me, but again, was told that they didn't relieve it. At this point, I am thinking that someone is lying to me. Very disappointed as this has happened before.
I stopped into Wellwise the other day. The sales person I dealt with suggested that I come in the first hour as it was for seniors. I asked her what age seniors started at and she replied 65. I'm no where near 65 or retiring at that. I may have a white patch of hair, but a little put off by her assumption that I was a senior. I don't even qualify for the seniors 55 that Shoppers used to have before Loblaws bought them out. Not impressed.
I have found this place to be totally money grubbing and very unpleasant to deal with. My scooter needed new batteries, which I ordered and paid for. They sit in a case on the scooter that I didn’t know how to open to put in the batteries. They charged me $45.00 to open the box and insert them. Next my relatively new walker split a bolt stabilizing one side. Again I was told they could not fix it unless I paid$60.00 for a house call or $45.00 to leave it and get it fixed- sometime. In the meantime they would rent me a walker to use. I went to Home Depot where a lovely gentleman found me the right size bolt and popped it in for me- taking maybe 5 minutes! Cost - nothing for the bolt! This is NOT a helpful or knowledgeable vendor and should be de-listed!!!
mixed results. staff is very friendly and helpful but they seem chronically understaffed. then today i went to buy slippers for my elderly parents only to learn there is no refund or exchange .. really? i get home and the size isn't right, and i can't exchange? also bought a clarity phone and discovered that the box was poorly repackaged from someone else, missing the english manual, and the phone was not working.
We have been dealing with Shoppers Home Health Care in Kingston for a number of years and the service is absolutely amazing. My husband and I have sleep apnea and we have dealt with Kim cpap specialist She is wonderful and really listens to any problems that may arise. There is nothing more we could ask for in the way of service or customer care.
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