Shoppers Drug Mart - Lloydminster

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Shoppers Drug Mart

Address: 5211 44 St Unit 200, Lloydminster, AB T9V 0A7, Canada

Phone: (780) 875-2031

Website

State: Alberta

County: Division No. 10

City: Lloydminster

Zip Code: T9V 0A7

Opening Hours

Monday: 8:00 AM – 10:00 PM
Tuesday: 8:00 AM – 10:00 PM
Wednesday: 8:00 AM – 10:00 PM
Thursday: 8:00 AM – 10:00 PM
Friday: 8:00 AM – 10:00 PM
Saturday: 8:00 AM – 10:00 PM
Sunday: 8:00 AM – 10:00 PM

Update Info

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Reviews

I recently had a highly uncomfortable experience at a Shoppers Drug Mart location that left me and my friend feeling uneasy and unfairly targeted. What should have been a straightforward shopping trip turned into an unsettling encounter due to an employee’s behavior and an inappropriate interaction about a water bottle we brought from outside.nUpon entering the store, we noticed an employee following us through the aisles for approximately 10 minutes. He lingered nearby, frequently glancing in our direction, which made us feel scrutinized and unwelcome. At first, I tried to brush it off, but his persistent presence was impossible to ignore. It created an atmosphere of suspicion, as though we were being watched for no apparent reason. This alone was enough to make the shopping experience stressful and uncomfortable.nThe situation became even more frustrating when the employee approached us about a water bottle we were carrying, which we had clearly purchased elsewhere before entering the store. He asked, “Are you going to pay for that?” in a way that felt presumptuous and inappropriate. We explained that the bottle was ours, brought from outside, but the question itself was jarring. It implied that we might be attempting to take something from the store, despite no evidence to suggest this. I’m unsure if store policy allows employees to question customers in this manner, but it felt out of line and unprofessional, especially given that we were already feeling uneasy from being followed.nWhen we raised our concerns, a supervisor stepped in, but instead of addressing our discomfort or offering an apology, they seemed to defend the employee’s actions. The supervisor’s response was dismissive, failing to acknowledge how the situation made us feel or provide any reassurance. This lack of empathy only heightened our frustration, as it suggested that our experience wasn’t taken seriously.nThis incident left a sour taste, as it felt like we were being profiled or unfairly singled out. Being followed for 10 minutes and then questioned about a personal item in front of other customers was humiliating and unnecessary. While I understand employees may need to monitor for shoplifting, there’s a fine line between vigilance and making customers feel like suspects. This experience crossed that line, and the supervisor’s failure to address it made matters worse.nI’ve shopped at Shoppers Drug Mart many times before and generally had positive experiences, but this incident was disappointing and off-putting. I urge the management to train staff on how to interact with customers respectfully and to clarify whether employees are permitted to question customers about personal items in this manner. No one should feel uncomfortable or targeted while shopping, and better communication and sensitivity could prevent this kind of experience in the future.nI’m hesitant to return to this location after this incident, and I hope Shoppers Drug Mart takes steps to ensure all customers are treated with respect and professionalism. This experience was far from what I expect from a reputable retailer.

Pharmacy is a joke here. I've yet to have a pleasant experience with the staff and wait times for prescriptions. I'm okay with waiting two hours for a prescription as long as I'm not told 40 minutes as it's a waste of time and trips to town. Please get it together guys. You suck.

Walked in for passport photos and was instantly helped. In and out in 5 minutes, highly recommend after the experience at Staples.

Kinda pricey for many things you can get 2 stores over. Gift cards dont work on self serve .nCouple times had to wait for cashier to return checkout.nnAverage

I found what I was looking for. Thanks to my husband's eagle eyes.nThe Lady didn't know where the item was located but, helpful enough to accommodate my inquiry.

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